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Level 1

Missing multi-month block of transactions from the bank. Bank status is up-to--date

2 Comments 2
QuickBooks Team

Missing multi-month block of transactions from the bank. Bank status is up-to--date

I'm here to share some insights into why some of your bank transactions are missing, @sted715413. This way, I can help you find them.

Before digging into this issue, may I know what bank you’re using? Through this, we can check if there is an ongoing investigation with your bank to QuickBooks. I'd appreciate it if you provide additional information as it will help me provide a timely resolution.

Let’s start with using an incognito browser. None of your browsing history or data are saved here so it's a great way to check if the missing transactions are related to the cache gathered while browsing. 


Here are the shortcut keys:


  • For Google Chrome, press Ctrl+ Shift + N.
  • For Mozilla Firefox and Microsoft Edge, press Ctrl + Shift + P.
  • For Safari, press Command + Shift + N.


After that, you can clear your cache and cookies to access QBO with a clean slate. If private browsing doesn't work, try one of the other supported browsers to get the most out of QBO.


There could be an issue with your bank connection at the time you uploaded the transactions. In this case, you can call your bank to verify if there's an ongoing issue.

If none, you can contact our QuickBooks Online support. It would be best to have them investigate it to further help you. 


Here's how:


  1. Go to the Help icon and choose between Assistant or Search.
  2. Click the Contact Us button and enter your concern.
  3. Select Continue.
  4. Follow onscreen steps.




Check out this article to learn how to find missing transactions downloaded from your online bank and credit card accounts: What to do if you can’t find downloaded transactions.

At this time, you'll want to consider manually uploading your transactions to QuickBooks Online. That said, you'll need to format them into CSV files. Then, categorize and match them.


Just reply below if you have clarifications or additional questions. I'll be here whenever you need help with your banking concerns. Keep safe.

Fiat Lux - ASIA
Level 15

Missing multi-month block of transactions from the bank. Bank status is up-to--date


Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.


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