Money is Missing

I appreciate you for sharing detailed information about your concern. Know that this is not the experience we want you and your client to have, especially when dealing with payments with large amounts of money. Rest assured, I'm here to route you to the appropriate support.

While I would love to assist you here promptly, the best approach we can take is to contact our QuickBooks Online Support Team. They are equipped with the necessary tools to investigate your account securely.

Allow me to guide you through the process:

1. Go to the Help (?) menu, then click Contact Us.
2. Enter a brief description of your concern and select Continue.
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

Please note that they're only available from Monday to Friday, from 6 AM to 6 PM PT, Saturdays from 6 AM to 3 PM PT, and any time and day for QBO Advanced users.

Once the issue is resolved, you might want to check out this article to learn how to control who can create, edit, approve, and pay bills: Set up roles and permissions for paying bills with QuickBooks Bill Pay.

I trust our QBO support team will handle your needs accordingly. Let me know how it goes, and if you have further concerns about your bill pay, you can always reach out.

All of these steps have been followed. He has been working with QB's for the past several days, but has been brushed aside numerous times. All we want is the money back so I can get paid. With the holiday fast approaching, this has become quite concerning. I suggest that you contact my client to expedite the situation. Email me and I can give you my client's name.

All of these steps have been followed. He has been working with QB's for the past several days, but has been brushed aside numerous times. All we want is the money back so I can get paid. With the holiday fast approaching, this has become quite concerning. I suggest that you contact my client to expedite the situation. Email me and I can give you my client's name.

Thanks for getting back with the Community, DisgruntledUserUser.

I can certainly understand the concern with your client's Bill Pay payment and would like to help with filing a formal complaint on their behalf. If you're interested, please send a private message my way and I'll get back to you there.

I'll be keeping an eye out for a message from you. Have a great Wednesday!

@DisgruntledUserUser   It is a HUGE problem within QB.  They are Super dishonest FULL of thieves and scam artists.  You won't get many answers from any of them. Just expect the run-around.  

One thing you can do is to file complaints anywhere and everywhere you can think of.  BBB, FTC, your states Attorney General.  EVERYWHERE.  Have your client do the same thing.  This has gone on for a LONG time, and will not stop until enough people actually step up and go after Intuit/ QB for it all.   

Good luck.  

Oh, and the "formal complaint" that they (QB Employees) always offer to file "on your behalf" is total BS.  

What a joke. It is always the little man's fault. "There is nothing QB's can do." Which is BS! "It is your responsibility to maintain your own account" – even though "someone" changed the information and sent a hell of a lot of money to god knows where. Intuit made a 2 billion dollar profit in 2024 – It certainly was not because of there customer support.

What a joke. It is always the little man's fault. "There is nothing QB's can do." Which is BS! "It is your responsibility to maintain your own account" – even though "someone" changed the information and sent a hell of a lot of money to god knows where. Intuit made a 2 billion dollar profit in 2024 – It certainly was not because of there customer support.