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Level 1

My Bank Account won't update

I did not recently change my log-in and/or password.
1 Comment 1
QuickBooks Team

My Bank Account won't update

Hi there, @tharaway


Thanks for bringing this to our attention. I want to make sure that you'll be able to update you bank account. 


May I know what specific financial institution are you having issues with? We haven't received any similar cases reported to us. However, we can run a manual update to refresh the connection between your bank and with QuickBooks.  


Here's how:

  1. From the left menu, select Banking.
  2. On the Banking page, select Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

If the issue persists after the running the manual update, you can check out this article for more troubleshooting steps in fixing online banking errors: Fix online banking errors in QuickBooks Online.


If the same thing happens after trying the manual update, I'd suggest reaching out to our Customer Care Team. They can pull up your account in a secure environment and has specialized tools to check on what's causing the issue.


I'll be on the lookout for your reply and look forward to further assisting you. Wishing you and your business continued success.

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