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patti.hendrix@tr
Level 1

My Chase account keeps disconnecting from QB's, been happening for several months now and I thought it would be fixed by now. Why does it keep disconnecting?

 
2 Comments 2
Shania_C
QuickBooks Team

My Chase account keeps disconnecting from QB's, been happening for several months now and I thought it would be fixed by now. Why does it keep disconnecting?

Welcome to the Community space, @patti.hendrix.

 

I understand how important it is for you to be able to use your Chase bank account; I know it's hard to move forward if your bank keeps disconnecting, so let me give you some insights to fix it.

 

First, try accessing your Chase Bank Account on their official website and use the same credentials you used in QuickBooks. 

 

  1. Go to Chase Bank's official website.
  2. Enter your credentials.
  3. Please check for any potential reasons why you may be experiencing disconnections.
  • If you've changed your financial institution's username or password.
  • Your bank's Multi-Factor Authentication (MFA)
  • Security or System updates on your financial institution's website.

 

If there is no issue on the Chase Bank website, may I ask if you receive an error message on your QuickBooks? Could you please give us additional information? Your cooperation will help us provide a solution.

 

Furthermore, if you successfully reconnect to your Chase account, check this article and review your bank and credit card transactions: Categorize online bank transactions in QuickBooks Online.

 

Please don't hesitate to return to this post if you have other concerns or follow-up questions about your Chase account disconnecting from QuickBooks. I'm always here to help.

4Gal
Level 11

My Chase account keeps disconnecting from QB's, been happening for several months now and I thought it would be fixed by now. Why does it keep disconnecting?

patti.hendrix@tr 

You need to use a 3rd party solution for the time being.

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