My checking account reconciliation history has been deleted for 5 months. Has this happened to anybody else?
Hi there, @orangewildness.
Thank you for joining us here in the Community. I want to make sure you're able to see the reconciliation history in QuickBooks Online.
Make sure you select the exact Account, Report period, and click the small arrow located on the upper left to show the history. See the sample screenshot below for your reference:
Once verified and still unable to see the history, I suggest performing a few troubleshooting steps to get rid of the problem. First, access your account via incognito or private browser.
Use these shortcut keys:
Ctrl+ Shift + N (Google Chrome)
Ctrl + Shift + P (Mozilla Firefox)
Ctrl + Shift + P (Internet Explorer)
Command + Shift + N (Safari)
Once logged in, go back to the History by account section and customize again. If the private browser works, it means you'll need to delete temporary internet files in your regular browser. That'll remove previously-stored browsing data that might have caused the issue. Using another compatible browser is a good alternative too.
Also, you can check the Audit Log feature by going to the Gear icon. This way, you can see who made changes to your books and what they did.