I appreciate all the processes you've performed to download your bank transactions, jamestgarcia. I'm here to ensure this gets fixed.
We haven't received any similar issues about the transactions not being downloaded automatically. For now, I'd recommend manually updating your bank account to refresh its connection in QuickBooks.
For the new interface, please follow these steps:
If you see a message about additional authentication, follow the on-screen instructions. Not all banks require this, but some do for added security.
In case the data aren't still synching, the issue may be on the bank’s end. I'd suggest signing in to their website to verify this. For the detailed steps, please see Step 2 in this article: Can't Download Transactions in QuickBooks Online.
Additionally, I've included an article that'll help you match your QuickBooks accounts to your bank and credit card statements. This ensures your books are accurate: Reconcile an Account.
Please let me know how it goes, jamestgarcia. I want to ensure that you'll be able to sync the transactions successfully. Keep safe always!
I have tried all of the items suggested to no avail. The only thing that works is unlinking the Citi card account and then linking it again. I thought after a year of having to do this QuickBooks would have resolved this issue. All my other bank accounts download automatically every day or every time I update. This issue is only with the Citi card account.