My local bank merged to a regional bank. should i not have created a separate account? if i did how do i merge them?

Thank you! This worked.

I have another question. I'm trying to reconcile another account and the opening balance is not correct. I don't remember entering this opening balance but when I go to reconcile this account it has a opening balance. If I opened it would the opening balance be zero or the first deposit that was made? Also, how do I edit this opening balance so I can reconcile this account? I've tried going to chart of accounts and looking at the report of all dates but I don't see anywhere to edit the opening balance. Thanks!

Thanks for your reply, atomicfurnishing.

You can edit the opening balance by following these steps:

1. On the left panel, click Accounting.
2. Select Chart of Accounts.
3. Find the account you want to reconcile, and click the View register (or Account history) link.
4. Look for the the opening balance entry. Tip: If you've got the Date column sorted from newest to oldest, the opening balance entry is likely at the bottom or end of the list.
5. Click the opening balance entry to expand.
6. Edit the amount, and click Save.

I've added some screenshots for your reference.

You can also check this article for more details: Fix an opening balance to match a bank statement.

Please let us know if you have other questions. We're here to help you some more. Thanks.

Thank you for your response. I've tried this but it doesn't seem to be working. I've tried adding a journal entry with a zero opening balance and that doesn't work. I've also  tried adjusting the description on my first deposit (which is correct in the register) to say the opening balance equity in the memo and yet after I save and go to reconcile the beginning balance is still some random number. I have no idea where this number is coming from b/c this was a new account. I didn't transfer anything to it I just deposited money into it. I'm at a loss ...

I figured it out. Somehow my opening balance was a random number that was in the middle of my bank register. I edited that number to zero and it fixed the problem. Thanks!

When I do all of these steps and edit the account details to match I receive an error that says "You can't merge two accounts that are both set up for Online Banking or Web Connect." What can I do to fix this problem? Is it something in settings I can change?

Thank you for joining the thread, @CLovato5.

I can share some information about merging accounts in QuickBooks Online (QBO).

QuickBooks allows you to merge two accounts. However, there are some accounts that can't be merged, like bank accounts connected to online banking. That said, it's the possible reason why you're getting the error.

To learn more about merging accounts, you can read through this article for more guidance: Merge duplicate accounts, customers, and vendors in QuickBooks Online.

Also, you might want to learn how online banking works in QBO. You can check out this article for more details: How secure is Online Banking through QuickBooks?

Please let me know if you need clarification about merging accounts in QBO. I'll be standing by for your response. 

So if I am not able to merge what would be my next best option? Close the account in QB and zero out the ending balance and then ensure the new account matches the original ending balance? Please advise. Thank you for your help! 

Your idea works, CLovato5.

I've got the steps on how you can do this in QuickBooks Online.

First, you'll have to disconnect the other account from online banking. Here's how:

1. From the Banking tab, select Banking.
2. Select the tile for the bank account.
3. Select the pencil (edit) icon and then click Edit account info.
4. Tick the Disconnect this account on save field.
5. Click Save and Close.

Second, manually add the transactions using an Excel file. Then, ensure that the beginning and ending balance is the same as the original one.

Afterward, you're good to merge the accounts.

I've also added this guide if you're ready to reconcile the transactions: Reconcile an account in QuickBooks Online.

I'm just a post-away if you need help in reconciling the items. I've got your back!