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montclair
Level 1

My Operating Bank Account is super off

Like WAY off. I'n trying to reconcile it but it's like $11k off. I see the expenses and sales are both there so I can't figure out why.
1 Comment 1
ReymondO
Moderator

My Operating Bank Account is super off

Hey there, @montclair.

 

Let me share with you some steps on how to fix the discrepancies when reconciling your account in QuickBooks Online (QBO). 

 

Before that, here are the common causes of ending balance issues in your bank account:

 

  • Someone entered transactions into QuickBooks that hasn't cleared your bank yet.
  • If you disconnect and reconnect an account from online banking, QuickBooks may download duplicate transactions. If you already reconciled the original transactions, QuickBooks will count them twice.
  • There are missing or duplicate transactions in QuickBooks.
  • Someone entered an incorrect ending balance at the start of the reconciliation.

 

To fix this out, let's review your opening and beginning balance first. You can check for the steps in these articles: 

 

 

Once done, check the ending balance you entered. Here's how:

 

  1. While you're reconciling an account, in the Reconciliation window, select Edit info.
  2. Review the Ending balance and Ending date. Make sure they match your bank statement.
  3. Make edits as needed.
  4. When you're done, select Save.

 

If you still see the difference, proceed to steps number 3 to 7 in this article: What to do if your account in QuickBooks Online doesn't match your bank statement at the end of reco....

 

You can reach out back to us if you need further assistance in managing your accounts in QBO. Have a great weekend, and stay safe.

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