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tammy-trigg
Level 1

My payments are posting twice. once as a payment and once as a deposit, how do I correct this?

 
1 Comment
Rose-A
Moderator

My payments are posting twice. once as a payment and once as a deposit, how do I correct this?

Greetings, tammy-trigg.

I'd be happy to help you with correcting your payments in QuickBooks Online.

 

In order to correct these payments, you may want to review the transactions and categorize it the correct account.

 

Here's how:

 

  1. On the Banking page, select the For Review tab.
  2. Select the checkbox for each transaction to which to assign the same payee, category, class, or location. You can easily select multiple rows by selecting the first, holding down shift, and selecting the last.
  3. From the Batch actions drop-down menu, select Modify Selected.
  4. Use the fields in the Modify Selected dialog to specify the Category of the selected transaction.
  5. Select Apply.

For detailed information, you check this recommended article: Assign, categorize, edit, and add your downloaded banking transactions.

 

If you'd like to go through this over the phone, you can call our dedicated team who will be happy to assist you. Our contact details can be found here along with our opening hours:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Please let me know how it goes or if you ran into a different situation by leaving a reply below.

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