my running bank balance disappeared

Let's get your running balance in the register to show in QuickBooks Online (QBO), @Diane430.

The first thing I can suggest is to refresh your browser. If the issue persists, open your browser's private window. It allows you to isolate the cache, which is the common cause of unusual behaviors.

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If that works, go back to your regular browser and clear its cache. Otherwise, open an alternative browser that's available for you. 

Feel free to post a reply if you have other questions about bank registers in QBO. I'll get back to you as soon as I can. Enjoy the rest of the day!

Also the thick line for current date and balance has disappeared. This is a real pain!

Thank you for joining the thread, @doodlink.

The error may appear when there's an issue with the browser. This is the reason why the thick line for the current date and balance has disappeared. 

I'd recommend following the troubleshooting steps that were outlined by my colleague Ryan_M above. This can help you fix any cache-related issues within the program. 

If you've already tried these steps, I'd suggest contacting our phone support. This way, they can check your account in a secure environment and fix the error. 

Simply follow these steps to reach out to them:
 

1. Click the Help menu in the upper-right hand corner and click Talk to a human.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human.
5. Choose between Chat with us, Schedule an appointment, or Have us call you.

 
Please check out our support hours to ensure that we address your concerns on time.

Also, our Help articles might have something that can help you with your QuickBooks concerns, too. Just make sure that the topic is set as "QuickBooks Online" to browse for related posts.

Let me know how it goes by adding a comment down below. I'll be more than happy to further assist you. Keep safe.

This just happened to me. My client is behind and I am verifying a couple years worth of bank balances and reconciliations. I was finally able to verify against the first statement, and now my running balance is GONE. I work a lot of nights. So I can't function until tomorrow? I've tried all of the above - It did nothing.

Hi there, sooverit2. 

I see you tried to resolve this issue by following the troubleshooting steps outlined above. Let's go over some details and make sure everything is in your register.

If the running balance doesn't show up, it is because it is being sorted by something other than the date.  If you click on the Date column with the drop-down arrow, you should be able to sort the list and restore your running balance.
 

Also, when you click the Gear icon in your register, make sure to select Running Balance from the Column options.

If the issue persists, I recommend contacting our Support Team so that we can look into it further and, if necessary, create a ticket.

Let me know if you have other concerns or any follow-up questions about banking. I'll be happy to assist.