Need to Create the ability to match transactions when No bank activity occurred

rlatz · ‎November 10, 2023

From one customer, I have 14 items I need to categorize in QB. Typically, this is done through the matching function against the JE's that come in from my subsidiary ledger.

The twist here is that the 14 items total up to zero. 11 items are positive numbers and 3 items are negative numbers, all totalling zero.

As it is zero, the customer did not have to send anything to my bank account. Thus, I do not have a bank detail line item in QB that I can click on to start the Match function.

To resolve this, can I manually create a bank deposit for $1,000, and bank payment for $1,000. Would this then show up as two line items in the bank register to then proceed with the matching function?

Rasa-LilaM · ‎November 10, 2023

Thank you for bringing this issue to the Community, rlatz.

I understand having an accurate record of transactions is essential for maintaining good financial health. To better assist you, it would be helpful if you could provide some additional details about the issue.

How are the transactions currently being recorded in your business? May I know if your customers made a full or partial payment?

Providing more specifics about the issue will help me give a tailored solution to your concern. I look forward to your response. Have a good one.

rlatz · ‎November 10, 2023

I am an insurance broker. I use QQ Catalyst to record customer activity with regard to the binding of policies and payment of premiums and commissions.

The 14 transactions I am talking about are related to commissions from one insurance carrier. 11 of those transactions are commissions I received for new policies written. 3 of of these transactions are for existing policies that were cancelled, and I owed commissions back. My coincidence the total of the 14 transactions netted so close to zero, that no money exchanged hands between myself and the carrier. So that is why there is no bank transaction coming through Chase Bank to QB.

Though the journal entries came through from QQ Catalyst to QB for these 14 transactions.

Let me know if this helps.

Candice C · ‎November 10, 2023

Good evening, @rlatz.

Thanks for reaching back out to the Community!

With the details you gave, I recommend contacting our Customer Support Team. They'll be able to use a screen share tool to look further into your account and see what the next steps are for you. Here's how:

Go to the Help icon in the top right-hand corner.
Press the Contact Us button.
Enter your question and tap Let's talk.
Scroll down and pick to Get a callback.

It's that easy!

Keep us updated on how the call goes. We're always here to lend a helping hand. Take care!

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Need to Create the ability to match transactions when No bank activity occurred