net pay shows in bank transactions. cant find match

Hey there, @CCSORG.

The main reasons why the net pay transaction from your bank isn’t finding a match in QuickBooks Online are mostly related to small discrepancies, posting issues, or date mismatches.

QuickBooks Online requires an exact match between the bank transaction and the paycheck or journal entry recorded in the system. If the underlying payroll transaction was recorded in a different account, such as a Payroll Clearing account, instead of the main operating bank account, QuickBooks won’t find a match. If the dates between the bank feed and the recorded transaction are significantly far apart, it will not suggest a match automatically.

To resolve this, you need to manually find and force the match:

1. Navigate to the Bank transactions under the Accounting menu.
2. Find the bank transaction for the employee's net pay, and then select Match.
3. In the Find Match window, locate the corresponding paycheck or payroll journal entry.
4. If you find the correct transaction but the amounts are slightly different, look for the Resolve Difference feature. This allows you to account for the variance. For example, categorizing the difference as a Bank Fee or Payroll expense adjustment, so the total matches the downloaded bank amount.
5. Once you select the transaction and the total matches the bank amount, click Match to clear the transaction.

If the payroll transaction is posted to the wrong account, you need to adjust your payroll settings and accounting preferences. This ensures future payroll runs are mapped correctly to your bank account. For the existing transaction, manually edit the paycheck or journal entry to assign it to the correct bank account before attempting to match it.

On top of that, we have a team of experts who can offer personalized guidance on linking your accounts, automating tasks, and teaching best bookkeeping practices to enhance your efficiency. For more details, check out QuickBooks Live Expert Assisted.

Don't hesitate to reach out if you have any additional questions or queries. The Community space is available 24/7 to further assist you.

Hi @CCSORG,

I just wanted to follow up to check if the resolution we provided resolves your issue. Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.