Thank you for visiting the Community, info1844, and @kimtudor,
Some users have reported that they are unable to enter a category in the Bank Deposit screen's Account field. Our engineers are working towards providing a permanent solution to get this function working back to normal.
Alternatively, select the See and add more categories option to add the transaction's account. I also recommend that you sign up for the list of affected users. This way, you'll receive email updates about the investigation.
However, the process requires us to gather personal data. For security reasons, you can contact our QuickBooks Online (QBO) Care Team for further assistance.
Here's how:
- In your company, head to the Help icon in the upper right to display the support window.
- Choose the Assistant tab and then enter a brief description of your concern in the Type something field.
- Click the Get help from a human link and type a phrase or keyword in the What can we help you with? box.
- Press the Continue button to view the support options.
- From there, pick Chat to start a conversation and Callback to speak with an agent.
- Provide this number to expedite the process: INV-76562.
These links will walk you through the process of managing your deposits and other banking-related tasks for additional resources:
I appreciate your patience while we're working on this. If you require additional assistance while working in QuickBooks or have questions about a specific process, leave a comment below. I'll get back to lend a helping hand. Have a wonderful rest of your day.
