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In Transactions, credit cards that have been processed no longer show the payee name. When we match, we have to go by the amount. They show up in the Bank Deposit section, but in the Bank Register, the payee name is blank and there is no option to manually add it. This is a problem that started about a month ago. ALL the names going back to the beginning have vanished. I was online with help chat for an hour yesterday and tried all the fixes he recommended and nothing worked.
Solved! Go to Solution.
Hello, BevCapeCod.
I appreciate the time in chatting with one of our support agents. I'd like to take this time and address the missing payee names on the bank register.
We have a reported case where the payees have completely disappeared from the Payee field when viewing the bank register. Our engineers are currently on the move in fixing the issue.
While we're working to fix the issue, you'll want to continue matching or adding the transactions. Just ensure to add the payee when doing so in the Banking page.
Since you're one of the affected users, you'll want to get in touch with our support again. This way, they can add you to the list so you'll be able to receive updated directly from our engineers.
You can use the same phone number, or if you don't have it handy anymore, I'll add the steps on how to contact them:
In case you need to reconcile your bank account to close out the accounting period, let's take a look at this article for the steps and details: Reconcile an account in QuickBooks Online.
We appreciate your patience while we're working to get the payee names on the register again. If you do have any other concerns regarding your bank records, let me know and I'll gladly help you out.
Do you have questions on running reports or managing other transactions? Add the details to your reply and I'll be sure to help.
Hello, BevCapeCod.
I appreciate the time in chatting with one of our support agents. I'd like to take this time and address the missing payee names on the bank register.
We have a reported case where the payees have completely disappeared from the Payee field when viewing the bank register. Our engineers are currently on the move in fixing the issue.
While we're working to fix the issue, you'll want to continue matching or adding the transactions. Just ensure to add the payee when doing so in the Banking page.
Since you're one of the affected users, you'll want to get in touch with our support again. This way, they can add you to the list so you'll be able to receive updated directly from our engineers.
You can use the same phone number, or if you don't have it handy anymore, I'll add the steps on how to contact them:
In case you need to reconcile your bank account to close out the accounting period, let's take a look at this article for the steps and details: Reconcile an account in QuickBooks Online.
We appreciate your patience while we're working to get the payee names on the register again. If you do have any other concerns regarding your bank records, let me know and I'll gladly help you out.
Do you have questions on running reports or managing other transactions? Add the details to your reply and I'll be sure to help.
This gets better. Usually I have to go through American Express register to make sure the account codes are correct on all our transactions. If it has the name of a distributor but coded 89999 (Uncategorized Expenses) I just edit the code to the correct one such as 70350 (Cost of Goods Sold) or whatever. Suddenly today, every single transaction name in the AmEx register that is coded 89999 has vanished. I have to click on Edit, see the name, go back into the register and add the name as payee. This is impossible. I have hundreds of transactions I would have to manually fix. When you go to Edit, the name shows up. Why isn't it showing up in the register? I know I'm not the only one with vanishing names in the Bank Register so this is not a problem with my account. It's a QB Online problem.
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