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Hi treasurer184, I appreciate you reaching out to us about this concern. I’ll provide you with the steps on how you can contact our live support team and match your transactions manually as a workaround.
Since the issue persists despite performing multiple troubleshooting steps, it's best to reach out to our live support team. Our representatives can investigate this further and find a comprehensive solution so you're able to match your transactions.
Here’s how:
- Open your QuickBooks Online account.
- Select the Help (?) menu.
- In the Assistant window, type in “Talk to a human” in the field.
- Enter your brief concern, then go to the Contact option.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
In the meantime, you can use the "Find Match" option to manually match your PayPal entries as a temporary workaround.
Here’s how to manually match transactions:
- Go to the Transactions menu and select Bank Transactions.
- Locate the transaction you want to match and click it.
- Select Find match option. A window opens, from there select the appropriate transaction to match.
- Verify the details and click Match to confirm.
If there’s anything more you need or any questions you have, feel free to reach out.
