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Join nowFor some reason in September of 2021 I noticed some changes in how transactions download from our bank to my Quickbooks Online system. Around that time until about January I kept getting an error that QB could not connect to my bank and would not download anything. Now that the bank connection is working I have September through December to clean up for tax filing. Originally we would see each direct deposit I could match them easily and move on. Now when I download the feed multiple things are happening.
Why is this happening? Is there a fix? I realize I can exclude the net bonus download and the separate deposit account downloads, BUT do I need to keep the Second transaction labeled "Payroll Coid" and apply it to a wages expense account?
When I review my Chart of accounts Bank Register (of the account all these transactions come from) I can see the direct deposit transaction AND the Payroll expense transaction. Do I need both? I have contacted support too many times to count. I have tried Chatting and Calling. None of the helpers seem to understand what I am explaining or ASKING. I have even used Glance and Smart Look to show them BUT I still don't know if I should save all the Payroll COID transactions under an expense account or exclude them.
Please HELP, I really want to finish these 2021 transactions so that we can file company taxes.
Keeping your payroll account and transactions updated in QuickBooks Online (QBO) is my priority, @Tanya45. That's why I'm here to guide you about this.
Your payroll setup determines the accounts used to record payroll expenses. You'll have to make sure the transactions from the bank are reflected properly in QuickBooks to credit the liability accounts. You need both the direct deposit and the payroll expense transaction if they're recording different payroll data.
With this, you need to match your downloaded transactions to the existing entries in QBO to avoid duplicates. To do this, here's how:
To learn more about the process above, please refer to this article: Categorize online bank transactions in QuickBooks Online.
Then, you can get a closer look at your business finances and employees' account by pulling up a variety of payroll reports. To see the complete list and how you can access and customize them, you can visit this article: Run payroll reports.
Also, I'd recommend reconciling your payroll account every month. This way, you can monitor your transactions and detect any possible errors. For the step-by-step guide, you can check out this article: Reconcile an account in QuickBooks Online.
Let me know in the comments if you have other payroll concerns and questions about managing transactions in QBO. I'll gladly help. Take care, and I wish you continued success, @Tanya45.
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