Phantom charge during reconciliation

Hi, @hbrien.

If this phantom charge has nothing to do with your bank statements or transactions, you can exclude it from your records. I'll guide you how.

1. Open your QuickBooks Online (QBO) account.
2. Click on Transactions or Banking at the left pane, then go to the Banking page.
3. Select the phantom charge from the For Review column by marking the box beside Date.
4. Tap on Exclude.

I'm adding this article for more tips about handling and managing transactions from the Banking page: Categorize and match online bank transactions in QuickBooks Online.

Moreover, you can check out the topics from this link for more hints about banking and reconciliation: Find help with bank feeds and reconciling accounts.

Please feel free to leave a comment below if you have any other questions about your banking transactions. I'm always here to help. Cheers for more success!

Hi Angelyn - I appreciate the quick response. The issue is that this phantom charge doesn't appear anywhere for this account (for review, categorized, nor excluded). I also don't see this charge in any other account, nor journal entry, and a search of all of QB doesn't show it either. I know it's in February as January reconciled just fine, but cannot locate why the balance would be off at all when beginning/ending balances, and all visible expenses/credits are listed and tick-and-tie out to the bank statement. What should I try next to find this thing? Thanks, HB

I have some information to share with you about this phantom charge, @hbrien.

Phantom charges can happen for a variety of reasons. They may be the result of adjustments or edited transactions from previous periods.

Besides checking the current month entries, you can review the past reconciliation. Make sure all transactions are intact and accurate. You can use this reference to fix issues for accounts you've reconciled in the past in QuickBooks Online. This helps determine what causes the balance situation. 

On the other hand, you can delete the charge if this shouldn’t be part of your records. While doing this, I’d recommend contacting your accountant for further guidance. They can give you more advice on this matter.

You can also use this guide anytime you need help doing or fixing a reconciliation. This provides all information you need to know about the reconcile workflow.

Don’t hesitate to let us know if you have other concerns besides this phantom charge. We’re always here to help in any way we can. Take care!

Hi Madelyn - Thank you for the suggestions. There were no changes to previously reconciled transactions. We buttoned up 2020 numbers for year end close and no changes were made to those numbers. I had previously reconciled Jan 21 and Feb 21 without issue, but when I was reconciling Mar 21, the issue appeared. I went back and unreconciled all transactions for 2021. I was able to reconcile Jan 21 without issue, and the problem appears when I try to re-reconcile Feb 21. Again, all beg/end balances, transactions tie out to what is in QB, the reconciliation, and my bank statement, there is just this phantom amount that says is unreconciled and yet is nowhere to be found in QB (expenses - for review, categorization, exclude), income, journal entries, doing a search on the amount, nada). I'm reaching out to the community one last time to see if there's anything else I can do to locate where this issue is coming from and then will need to hire a QB expert to dig in and find out what's going awry. Thanks, HB

Hi there,@hbrien.

Thank you for reaching out to us and for allowing us to help you with your concern about reconciliation.

I suggest contacting our customer support since you're unable to find the unreconciled transactions. This way, we can investigate further as to where the phantom charge is coming from.

You're always welcome to post your concerns. Have a great day and stay safe!