Price hike from $0.50 per transaction to $10 per transaction overnight!

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@Shawnon wrote:

Why am I being charged $10 per transaction? 

It is their new policy to accept ACH payment. You may consider using another payment processors to accept ACH for free or a lower fee and integrate it with your QBO.

 Thanks for posting here, @Shawnon,

Joining the thread to share some insights about your concern. The fees you received depends on your pricing plan and the transaction type processed.

To review your charges and get the breakdown, see the following link with the updated information of how we bill you: INTUIT PAYMENTS STANDARD PRICING SCHEDULE (U.S. only)

I want to personally sort this out for you, but we can't share billing or account information in this forum. To make sure you get the right information about  the charges you received from us, I highly recommend contacting our Customer Service. They are the ones who can best explain your bill and explain it thoroughly with you.

Click this link to get our contact information: Contact Payments or Point of Sale Support

If you need further help with other things in QuickBooks, please mention me anytime. I'll be more than happy to share some more insights with you. Have a good one!

Thanks for your info and comments.

Those are the 2 departments that the phone number wasn't working and it bounced me out and hung up on me saying that the connection was having an issue. I honestly don't have time to deal with these types of issues. I am running a company, trying to be profitable, but I also have to be the one on the phone because they want to speak with the "owner" of the company.

In my opinion, The support staff needs to be better trained and calls need to be answered faster. If this was an emergency I would be in bad shape (commenting on a forum praying someone responds, because I still haven't gotten an actual call back from support). 

It killed 3 hours of my billable time today and only now I am being told that the $9.50 per transaction hike was just because and I am just supposed to be ok with it. I am not ok with it, and I was not notified that I am aware of.

What other 3rd party solutions are out there that are cheaper so that we don't have to be strong-armed into paying this outrageous price per transaction?  

Thanks for checking in with us and providing us in-depth details of your concern, @Shawnon. 

We can't provide a specific third-party application. However, QuickBooks Online can integrate with many applications available in the market.

You can search for third-party apps within QuickBooks Online.

1. Click Apps on the left menu and go to the Find Apps tab.
2. Search for the app you want to integrate with QBO. 
   You can click the Browse category to filter out the search results.
3. Click on one of the search results and click the Get app now button.
4. Follow prompt steps to integrate the applications.

You can also search for the apps through the touring marketplace: https://quickbooks.intuit.com/app/apps/home/.

Feel free to add more details if you need additional assistance in integrating a specific app. Have a great day!

@Shawnon 

Are you B2B or B2C?

We are mostly B2C, we have a small percentage of B2B. 

90% B2C, 10% B2B

What is the reason for the drastic price increase? This is a huge cost increase in one night. 

For the record it is a 1900% price increase! If I did this to my customers, I would not be in business. This is not fair to us as your customers.

I'm sure most others have not seen it on their bank statements yet either. QB might have some more aggravated customers over this. 

Are there any comments about this 1900% overnight price hike? 

@Shawnon 

Explore these apps to accept ACH payments for free

https:// veem.grsm.io/veems

https:// melio.grsm.io/get-paid