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AVIDPgh
Level 3

Printing checks since yesterday's update

Since the latest update yesterday for Quickbooks Desktop MAC, I can no longer print a single check.  

 

We have 3 checks per page.  When there is one left, I put it in the printer like an envelope and select envelope for the paper size.  Now QB won't let me, it keeps popping up a window saying that checks can only be printed on letter sized paper and refused to print.

 

Anyone have a workaround for this?  I'm not wasting a third of my checks.  Support says they can't duplicate the issue.

6 Comments 6
Bryan_M
QuickBooks Team

Printing checks since yesterday's update

I understand how important it is to print your checks on time in your QuickBooks Desktop (QBDT) Mac, @AVIDPgh. Moreover, I appreciate your taking the time to raise this concern on our forum. I'm here to share some information that can help you fix this.

 

This issue needs further isolation and checking of your account promptly. Since we're unable to access your account here, I recommend contacting the QBDT Mac Live Support Team. Their tools are equipped to intricately review your printing settings and determine the root cause of why you can't achieve your goal on your checks. Here's how:

 

  1. Open your QBDT Mac and hover your cursor to the Help tab.
  2. Pick QuickBooks Desktop Help/Contact Us.
  3. Type in any keyword that relates to your printing checks issue.
  4. Select Contact Us to be connected to expert help.

 

The available hours for Mac support are Monday - Friday 6 AM to 6 PM.

 

In the meantime, you can utilize the system's suggestion about using a US letter paper size printing so you can finish your task. 

 

Let me know how it goes, @AVIDPgh. Or, if you have additional questions about managing and printing checks, leave a comment below. I got you always. Have a good day.

MitchMac
Level 4

Printing checks since yesterday's update

Hello @AVIDPgh 

 

On the Print window check try the following to see if this will help.

Leave the Paper Size set to US Letter

Expand the QuickBooks section

On the Options tab choose Standard

Checks on first Page, choose One

Partial Page choose the option that works best you (this will allow the input to be similar to the envelope option).

 

This should allow you to print out a single check.

 

AVIDPgh
Level 3

Printing checks since yesterday's update

My HP printer then tells me I have a paper size mismatch and won't print

MitchMac
Level 4

Printing checks since yesterday's update

Is it setup to something similar to this?  

 

 

Check.jpg

Khoopy
Level 1

Printing checks since yesterday's update

I'm having the same issue. None of the suggestions above have lead to a resolution.

JeraldR
QuickBooks Team

Printing checks since yesterday's update

I appreciate your effort in trying the provided resolution above, @Khoopy.
 

I suggest contacting our Live Support team directly to review your print settings and determine the cause of the checks not printing. Here's how to reach them.
 

  1. Navigate to the Help icon on the upper right corner of your screen.
  2. Choose the Contact Us option. 
  3. Select Contact Us below.
  4. Input the details about your concern and click Continue.
     

Also, to learn our support availability hours, you can visit this material: Get help with QuickBooks products and services.
 

On top of that, to maintain positive vendor relationships by ensuring that payments are never late and to save time managing regular payments, you can read this article: Create an Automatic Recurring Payment (Check) to a Vendor.
 

Please let us know in the comments below if you have any additional questions or concerns regarding checks in QuickBooks. We're here to help.

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