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BaylightContracting
Level 3

QB Online Constantly Re-Assigning Check Numbers

Hi,

 

Yet another Quickbooks Online issue.

QBO is driving me crazy where it is constantly overriding my manually assigned check numbers. 

I will enter the check, uncheck "Print Later", assign the number, and then go to Print the check.  And before I print, QBO says something like, "this check number has already been assigned, use this number?"

So I go back to Checking and pull up the check and the check number has in fact been reverted to a previous wrong number.

Then I get stuck in an endless loop of assigning the number, trying to print, having QBO re-assign the number automatically.

The only way to work it out is to print the check number "wrong" and then go back and manually enter the correct check number and then hit Save, then go onto the next check.

 

Please advise if there is a solution to this.

3 Comments 3
Ethel_A
QuickBooks Team

QB Online Constantly Re-Assigning Check Numbers

Managing check numbers manually in QuickBooks Online can sometimes be a complex task, Baylight. However, we can streamline the process by disabling the feature that prompts an error message about duplicate check numbers. Let me guide you through the quick and easy steps to adjust this setting.

 

Here's how:

 

  1. Click the Gear Icon then select Account and Settings.
  2. After that, on the left-hand side select the Advanced tab.
  3. Next, click on the Pencil in the Other Options this will allow you to uncheck the Warn if duplicate check number is used box.
  4. Last, select Save. See the bottom part of the screenshot below for your reference.

 

You will no longer receive alerts when using the same check numbers more than once.
 

I'm more than willing to help you with any additional questions you might have about your check number issue. Please don't hesitate to share more information in the comments section.

BaylightContracting
Level 3

QB Online Constantly Re-Assigning Check Numbers

Hi, thanks for your post but this is not the issue?

 

The solution is to stop Quickbooks Online from automatically changing my check number after I manually assign.  It is just overriding my check numbers as it pleases.

ArielI
QuickBooks Team

QB Online Constantly Re-Assigning Check Numbers

I appreciate you for sharing this matter in the Community, BaylightContracting. It must be challenging when QuickBooks override the check numbers you're creating. Let's uncheck the Print later checkbox to inform QuickBooks that you're handling the check number manually.

 

To do this, you can refer to this screenshot:

 

1.png

 

Additionally, when you save the check, QuickBooks will prompt you, asking if you're aware that the check number already exists. Click Yes to confirm.

 

2.png

 

For more detailed information about reusing the check number, you can refer to this article: Create and record checks in QuickBooks Online.

 

Moreover, you can also reach out to our QuickBooks Live expert Assisted team, they are available to assist you with recording your checks and addressing any QBO concerns.

 

Additionally, you can run a check report that provides a comprehensive overview of all the checks you've created, please refer to this article: Run a report in QuickBooks Online.

 

Let us know if you have further questions about managing your number checks in QBO. We'll be right here to help you anytime.

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