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Woody0930
Level 2

QB Online Reconciliation Glitch

I cannot reconcile my account because the beginning balance and "last statement ending date" is incorrect. However, when I go to into "History By Account" in the Reconciliation page, it shows my up to date reconciliation reports. For Example, I've reconciled up to Oct 31, and getting ready to complete Nov and Dec. However, my reconciliation page is reflecting Aug beginning balance. But when I go into History By Account, I see All reconciliation Reports including August, Sept, October. I don't know what happened. Please help.

Solved
Best answer January 11, 2021

Best Answers
ReymondO
QuickBooks Team

QB Online Reconciliation Glitch

Thanks for getting back to this thread, @Woody0930.

 

Let me provide you answers to your reconciliation query in QuickBooks Online (QBO).

 

The most likely reason why a reconciled transaction becomes unreconciled is that someone undid the last reconciliation. They might also accidentally unchecked (uncleared) the cleared transactions in the account register. 

 

Additionally, funds that were transferred from a previously reconciled bank account to a sub-account will trigger this issue. Or else, saving the changes in your edited reconciled transactions will also unbalance your account.

 

However, you can run a reconciliation report to check if there were changes made to them. Here's how:

 

  1. Go to Reports. 
  2. Search for the Reconciliation report and open it.
  3. Select the account from the Account drop-down list.
  4. Click View Report to see the changes.

reconciliation report.PNG

In case you encounter issues in your past reconciliation, follow the steps in this article on how to fix them: Fix issues for accounts You've Reconciled In The Past in QuickBooks Online

 

Should you have any follow-up questions or concerns, you can leave a comment on this thread. I'll take of you and help you in accomplishing your task in QuickBooks. Have a great day and stay safe.

View solution in original post

7 Comments
JenoP
QuickBooks Team

QB Online Reconciliation Glitch

A possible browser might be causing the last statement ending date to be incorrect, Woody0930. 

 

I'll share another set of steps that can resolve common browser issues in QuickBooks Online. 

 

Start by switching to an incognito/private browsing session or a different browser. Follow these keyboard shortcuts to open an incognito session: 

 

  • Ctrl Shift N  for Google Chrome
  • Ctrl Shift P  for Firefox
  • Control Option +if you're using Safari
  • Ctrl Shift P for Microsoft Edge

You can also use any of these browsers if you have them installed in your computer. 

 

Then, log back in and go back to the Reconciliation page to check the date is now correct.

 

Proceed to deleting your browsing history or stored cache if you can already see them. Follow the steps in this article for more details: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.

 

Let me also share these articles just in case you might need them in the future:

 

Please don't hesitate to add a reply below if you still need help with your reconciliation. We'd want to make sure that you're able to sort this out. 

Woody0930
Level 2

QB Online Reconciliation Glitch

Thank you for providing the steps below. I tried them with multiple browsers and still the same issue. 

Woody0930
Level 2

QB Online Reconciliation Glitch

Thank you for providing other options to try to fix the issue. I've tried to go into private mode in both Chrome and Edge and still seeing the same issue.

 

 

jamespaul
QuickBooks Team

QB Online Reconciliation Glitch

Hello, Woody0930.

 

Thanks for getting back to us and for doing the steps provided by my colleague. I have one more solution to help you fix the incorrect reconciled balances. 

 

The transactions are likely unreconciled, which is why the balances are incorrect. To fix this, you'll want to reconcile them again in your register. 

 

Open the detailed report for reconciliation history report by clicking the View report button. Then, follow the CHANGE column to see the transactions that were unreconciled. 

 

reconcile1.PNG rec2.PNG

 

To reconcile the transactions again manually: 

 

  1. Go to the Accounting menu, then click the Chart of Accounts tab.
  2. Find and select the bank account you want to reconcile by clicking View register.
  3. Look for the unreconciled transactions.
  4. Select one of them, then click the "checkmark" column until an "R" appears (indicates it has been reconciled).
  5. Click Save.

 

.reconcile3.PNG

 

Do this until all of the unreconciled transactions are reconciled. 

 

If you need help reconciling your transactions, please check out these articles for the steps and processes: 

 

Ready to take care of your taxes for this year's tax season? The help content in our Taxes topic can help you familiarize and get organized. 

 

I'd be more than happy to help out again if you have more questions. Just page me by tagging my username (@jamespaul) and I'll get back to you with the steps and details.

 

Woody0930
Level 2

QB Online Reconciliation Glitch

Thank you for your reply. I was trying to avoid having to reconcile the same account again.

What would cause an already reconciled account to become "unreconciled"?

If transactions have been unreconciled, why are there a reconciliation reports for the months that follows?  

I'm readdressing this again because I like to know if there is anything I may have done to inadvertently "unreconciled" a transactions.

 

Thank you. 

ReymondO
QuickBooks Team

QB Online Reconciliation Glitch

Thanks for getting back to this thread, @Woody0930.

 

Let me provide you answers to your reconciliation query in QuickBooks Online (QBO).

 

The most likely reason why a reconciled transaction becomes unreconciled is that someone undid the last reconciliation. They might also accidentally unchecked (uncleared) the cleared transactions in the account register. 

 

Additionally, funds that were transferred from a previously reconciled bank account to a sub-account will trigger this issue. Or else, saving the changes in your edited reconciled transactions will also unbalance your account.

 

However, you can run a reconciliation report to check if there were changes made to them. Here's how:

 

  1. Go to Reports. 
  2. Search for the Reconciliation report and open it.
  3. Select the account from the Account drop-down list.
  4. Click View Report to see the changes.

reconciliation report.PNG

In case you encounter issues in your past reconciliation, follow the steps in this article on how to fix them: Fix issues for accounts You've Reconciled In The Past in QuickBooks Online

 

Should you have any follow-up questions or concerns, you can leave a comment on this thread. I'll take of you and help you in accomplishing your task in QuickBooks. Have a great day and stay safe.

View solution in original post

Woody0930
Level 2

QB Online Reconciliation Glitch

Yes, you are correct. Looking through Audit Log it was clear. Thank you.

 

 

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