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kirksherrill
Level 2

QB says theya re open at 6am however it's 8:41 am and their HELP channels are always closed!!!!

QB's always closed!!! Never an agent anymore. It's 8:42aqqm on the east coast and even my bank transferred me to QB's and they are closed! QB's says they open at 6am!  Liars

2 Comments 2
DebSheenD
QuickBooks Team

QB says theya re open at 6am however it's 8:41 am and their HELP channels are always closed!!!!

I can see the urgency of this matter, and I'd love to help you with your issue with QuickBooks Online (QBO). , @kirksherrill.

 

For me to provide you with the resolution, may I know what specific assistance you need? I can answer some general questions or concerns you may have about QBO.

 

However, if you need to speak with our Customer Care Team, please know that our live support is only available Monday to Friday, 6 AM To 6 PM, and then on Saturdays, 6 AM to 3 PM Pacific time. I'd recommend reaching out to our Customer Care Team again. Here's how:

 

  1. Go to Help (?) and select Contact Us.
  2. Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
  3. Enter “talk to a human”, then select Continue.
  4. Select which way you want to connect with us.
  • Have us call you - Get a call from a support expert.
  • Chat with us - Start a conversation with a support expert.

 

See this article for more details: QuickBooks Online Support.

 

For future reference, cruise on over to our tutorials page for more videos and details about your QBO account. 
 

Feel free to leave a comment below if you have any additional QuickBooks-related concerns. I'll be here, ready to help you out again. Take care!

kirksherrill
Level 2

QB says theya re open at 6am however it's 8:41 am and their HELP channels are always closed!!!!

Wrong sir, I just was on the ohone with QB support. She said QB's is open from 9am to 9pm, NOT 6am!

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