Irrelevant to Quickbooks, I am having profound verification issues with my bank account that led to a hold placed on my bank funds. Amidst this, there was a payment made via QB Contractor Payroll of over $1000 made to myself that did not go through. I had no clue that the payment didn't go through until Quickbooks until I received this email, stating I was being charged the full amount +$100.
"You are receiving this message because a bank transaction was returned unpaid for one or more direct deposit debits that Intuit has funded on behalf of Youth Outdoor Workshops, 2025-12-08. We will automatically try debiting the transaction again from the bank account on file for the following amount:"
Easy, whatever - I can just fix this and pay Quickbooks back with a different account, right? You would think they would make this simple? Except I can not find a phone number or email Customer Support. I sit in the AI Chat waiting for a human representative to join who I can talk to. I wait 10 minutes, 30, and 24 hours later and a Support Agent never once joined the chat, despite the AI Bot displaying multiple times that there was a 0 minute queue.
Eventually I was able to dig up a Customer Support number, called the line, was directed to multiple different service agents with over an hour total of holds and waiting, to eventually be put into contact with someone on the Support side who could apparently help me make this payment. However, when he looked into our account, he stated repeatedly that there was no record of us owing Inuit any amount of money, or there being a hold, or a transaction not going through. I read him the email I received word for word, and he once again told me it was a fault, and to disregard it. After waiting for this conversation for over an hour, I believed him, because of course, as a Quickbooks support agent with access to my account, and authority over this he would know more about this than I would. I asked him at the end of the call to send an email with an account of what occurred during the call, "can I get this in writing?" and he said yes. That email never came.
Less than 24 hours later, I received a new email stating that Inuit tried again to pull these funds out of my account. I told the support agent that our attached bank was currently disabled and no funds could be pulled from it, which he said he made record of. Not only did Inuit try to pull these funds again, but not only is my account is on hold but I owe a second $100 for this. Only now have I received an address to wire this money through a different account - after being charged an extra $200.
All of this has been ridiculous. I did everything I could do, more than I should've needed to do, to resolve this before the second $100 fee was accrued. I also have reason to wonder if these emails are a scam, as QB itself told me this wasn't a real problem.
Despite this, I am expected to wire the over $1200 over to Inuit within the next 24 hours. At no point have I been given a case worker, nonetheless a email to contact or number to call. At minimum the second $100 fee I should not have to pay.
