Quickbook balance doesn't match my linked bank balance

Thank you for taking the time to explain the discrepancy between your bank balance and your QuickBooks balance. I truly appreciate you thoroughly explaining the situation, since it helps me get a clearer picture of what you're dealing with. I understand how frustrating this can be, and how it impacts your time and productivity, but I want you to know I'm here to help you fix it. I’ll also provide some insight into what may have caused this issue, and together we’ll find the best solution to get everything back on track so you can continue your tasks seamlessly.

QuickBooks balance relies on the opening balance and the transactions you input when you set up your account. When you create a new account in QuickBooks Online, you select a date to start tracking transactions and enter the actual balance of your real bank account on that date. See screenshot below:



Since your QuickBooks balance doesn’t match your actual bank balance, I recommend reviewing your bank register. This way, we can check if an opening balance was created.

Here's how to check:

1. Select the Transactions menu and head over to the Chart of accounts section.
2. Locate the account and click View register.
   
   
   
3. You will see "Opening Balance" under the Memo column along with the actual date.
   
   
   

If you haven't entered an opening balance, don't worry; You can create a journal entry to record it.

Here's how:

1. Click on + New.
2. Select Journal entry.
3. Enter a date that is before the oldest transaction in the account. This serves as your opening balance date.
4. In the first row of the Account column, open the dropdown menu and choose the account for which you want to enter the opening balance.
5. Add a note in the Description field to clarify the purpose of the journal entry.
6. In the second row of the Account column, select Opening Balance Equity from the dropdown.
7. Refer to your bank statements to input your actual account balance for the chosen date.
   
    Ensure you enter both a debit and a credit for accuracy:
   
   
   • For Asset (savings and checking) and expense accounts: Input the opening balance in the Debit column on the first row, followed by the same amount in the Credit column on the second row.
   • For Liability, equity, and income accounts: Enter the opening balance in the Credit column on the first row, then the same amount in the Debit column on the second row.
   • For Accounts Payable: In the first row, select the vendor you owe. If you want to increase the balance, enter the opening balance as a credit; to decrease it, enter it as a debit. Then, enter the same amount in the opposite column on the second row.
   • For Accounts Receivable: In the first row, select the customers who owe you money. To increase the balance, enter the opening balance as a debit; to decrease it, enter it as a credit. Then, enter the same amount in the opposite column on the second row.
      
8. Once everything is complete, click on Save and close.
   
   

After that, you'll need to reconcile the journal entry to ensure it doesn't appear in future reconciliations. For more details of the process, see this article: Mark the journal entry as reconciled.

In addition to this, if you want to share your reconciliation report with your accountant, review financial performance, or maintain documentation for tax purposes, I encourage you to bookmark this resource as a future reference: How do I view, print, or export a reconciliation report? 

Given your experience, this is the perfect opportunity for me to introduce you to our QuickBooks Live product. If you're looking for expert guidance on bookkeeping, need help organizing your finances for tax season, or would like a dedicated bookkeeper to manage your accounts, our Live Experts are here to assist you. Plus, you can schedule a free consultation to learn more about how we can help. Just click this link:  https://intuit.me/4fYPeFd
 

Before we end this conversation, please know you're always welcome to share concerns in our forum. My team and I are here to assist you with any questions about discrepancies, reconciliation, or anything related to QuickBooks. We’re committed to providing you the best solutions. Until then, I wish you a wonderful day!

Didn't solve it. My quickbooks account and bank account started at the same time so there should be no discrepancy. Looking into Zoho and Wave because I have reached my limit with this. 

Respect the upsell, but I'll go back to a spreadsheet before I pay for another defective quickbooks product. When I say defective, I truly mean defective. Tech support's #1 response to issues with the software (things not importing correctly, losing data, etc) is "it's an online program and has glitches and errors". Way to stand behind it. Products you pay this much money for (that are constantly increasing in price while getting arguably worse) should not have this many issues.