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pinto1
November 18, 2022
Question

Quickbook checking envelopes not posting interest income

  • November 18, 2022
  • 3 replies
  • 9 views
I have money in 2 envelopes in quickbooks checking account. One of them has not posted any interest for Nov 2022.  When I call to enquire get the usual runaround from quickbooks and Greendot bank

    3 replies

    DivinaMercy_N
    DivinaMercy_NModerator
    Moderator
    November 18, 2022

    I know how difficult this has been, @pinto1. I want to ensure this will be taken care of immediately. 

     

    I appreciate you providing the details of your concern. We see that you are lined up for a callback from our escalations team within 2 business days. Please post back here in the Community to let us know if you still haven't heard from someone by the end of the day on Tuesday and we'll do everything we can to assist.

     

    Additionally, feel free to browse through our Help articles page to get resources and guides in performing your QuickBooks tasks. 

     

    I'm just a post away if you have any other QuickBooks concerns. Have a good one take care. 

    P
    pinto1Author
    November 21, 2022

    Yes - the interest was  finally posted on 11/18  (10 days after its due)  after the complaint was posted.

    I hope I do not have to pursue this every month.

    R
    RidinDirty
    December 6, 2022

    I have a significant amount of money in my Quickbooks Checking (GreenDot) account....NO INTEREST posted on my November statement...Currently 1 Hour into my call with support trying to get an answer.  First 40 minutes was trying to get the support person to realize that this account is a QUICKBOOKS product offered by QUICKBOOKS.  Last 20 minutes on hold with who she finally transferred me to who is supposed to be looking into the issue...No idea if I've been disconnected or not! BEYOND FRUSTRATING, Grrrrr......

    C
    CharleneMaeFQuickBooks Team
    QuickBooks Team
    December 6, 2022

    It sounds really difficult, experiencing all of that alone, Ridin.

     

    Please know that this isn't the kind of service we would like you to experience.

     

    For us to provide additional troubleshooting steps to resolve this, I'd recommend updating us on how the call goes. 

     

    To learn more about all the details of QuickBooks Checking and envelopes, you can check out these articles:

     

     

    I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

    P
    pinto1Author
    December 7, 2022

    It  took 3 hrs on my time on incessant calls and on hold, being shuttled between three customer service representatives  and 10 days after 1st complaint for this interest issue to be resolved.  Not a word from quickbooks on follow up, why it happened in this age of computers and automatic posting of interest.  Shame on quickbooks.  I recommend they should partner with a real bank  not  Greendot (Internet is filled with customer complaints about Greendot).

    B
    Bevingdall
    January 18, 2023

    I am also experiencing this issue with Quickbooks Cash. I have not received interest payments for 11/22 or 12/22. Very frustrating 

    JenoP
    JenoPQuickBooks Team
    QuickBooks Team
    January 18, 2023

    We'd really want to have this sorted out for you, Bevingdall.

     

    Interest payments are paid out proportionally to each envelope based on their balances. It's calculated at the end of each statement cycle. Your cycle starts on the day your account was approved.

     

    If your account was approved at the end of the month (the 29th, 30th, or 31st), your statement cycle starts on the 1st of each following month.

     

    Since you have not received it yet, I would recommend reaching out to our QuickBooks Payments Team. They can take a look at your payments account and check the status of the interest payments. Here's how to reach out to them:

     

    1. Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
    2. Type in "talk to a human", then press Enter.
    3. Click Contact Support Team, then type in "bank error" and press Enter once again.
    4. Select No, I still need help, then choose Contact Support Team.
    5. Look for the Chat option and click on it.

     

    Let me also share these articles for more details and references about this feature:

     

     

    Let me know if you're able to talk to one of our support agents about the interest. You can also post more questions if you need anything else from us. 

    M
    mgielniak
    February 4, 2023

    I have the same problem - no interest posted for November and December. I see that QuickBooks chatbot just posts the same crap about how to deal with it and doesn't actually do anything about it. Scan the forum and you'll see that lots of people have been having the same problem and everyone says the same things about their experiences trying to deal with it. I'm really not looking forward to spending a whole day getting the run around from Greendot. Can you image if Bank of America or Chase decided not to pay interest promised to clients holding serious cash in their accounts? This is unbelieve that nobody is taking this seriously from either QuickBooks or Greendot!

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