We appreciate you posting your queries in this forum, Vwilli. The reason behind the missing mobile check deposit varies on your device. Let me explain this in more detail and provide relevant troubleshooting to overcome this matter.
If you're using the QuickBooks Online (QBO) App for Android, this behavior can be caused by corrupted cache files. A significant amount of data built up during the operation can get corrupted as time passes, affecting the software's features and functionality.
To get this resolved, let's refresh your app's data with these steps:
- Go to your phone's settings,
- Choose Apps (varies by device).
- Select QuickBooks Online from the application list.
- Go to the Storage section, then tap Clear Data.
Additionally, update your application to the latest version on your device's Google Play Store to enhance its security and stability. If the same behavior occurs, start fresh by uninstalling and reinstalling the app.
On the other hand, please be aware that the feature has been temporarily removed from the QBO App for iOS. Our product engineers are addressing this issue and collaborating to implement the necessary fixes for its reintroduction.
However, we don't have the exact time frame for resolution. Hence, I recommend contacting our customer support team to be added to the list of affected users. This way, you can receive timely updates via email regarding this case.
Moreover, you'll want to maximize this resource for guidance if you get a chargeback for the payments you processed: Handle chargebacks and retrieval requests for QuickBooks Payments.
If there's anything we can help you with regarding mobile check deposits, leave your concerns here using the Reply button below. We provide vital information to address them and get you back to business.
