I had fraud occur over a month ago in my QuickBooks Checking, it was drained with online charges. Green Dot told me they’d credit the account and then a representative from QuickBooks contacted me claiming he’d assist with getting my checking account secure. They sent me new password emails, and seemed to be helping, BUT then 3 weeks come around and I never got credited and I noticed all the invoices being paid by customers were not registering in my checking accounts total.
So the rep said he’d look into it. I might add, right when the initial fraudulent charges happened the QB rep required me to transfer $10,000 from my Chase account (since my checking balance was at $0 from the fraud); that way I had money in there to trouble shoot and back me up. Now on week 5 and I noticed I have not been credited or receiving paid invoices and the money in my checking account is just disappearing. The rep said they were securing me a new account and moving the money, which would take 7-10 days to complete (but I don’t have access to my money). So, I’m going over a month without making any new money and losing what I do have. Now being charged late fees and taking credit hits too.
This QB Rep assured me it’s a process and they have to move my funds in order to set up this new account and address the issue of not receiving paid invoices. Then after telling me it would all be complete by today or Monday, now it’s Tuesday, and I’ve heard this pitch 3 times in the past 5 weeks. BUT they said I should transfer $7,000 in the QB Checking Account so they could run tests, trouble shoot and then I will have it all resolved and all my funds I would be in my new account by Tuesday. Again, Ive been told this for a month now. I told them I had $9,000 in my checking account last week but it was moved by QuickBooks in order to “setup this new account,” so they could use the money they already moved.
Because of the foreign accent I have a hard time understanding what’s really going on, so I ask if this really common practice for QuickBooks. Does QB really have to transfer funds in order to troubleshoot and ensure my account is secure, to a point that I temporarily can't access my money? I can’t transfer anymore money into the account only for them to move it in order to troubleshoot again; I need access to the money I do have to pay bills.
Either way, I should currently have a total of $20,000+ in my account after all invoices paid in March, plus the credited funds from the fraudulent charges; and I only have $1,366 with no idea where my money is. I’m starting to wonder if there’s a really clever scam going on with someone who has actual access to QuickBooks emails, system and processes, because they’re sending me actual QuickBooks verification emails and password resets. OR am I in good hands and need to trust the process even if it is one that is not good for customers who need immediate access to their checking account.
I haven’t had access to my funds in over a month, and I’d think I should always have access to that even while it’s being worked on. As of now I’m being told it will all be fixed by Tuesday and his hands are tied because we have to wait for transfer timelines, but I should move $7,000 to have that in my account as a minimum to be safe and to troubleshoot.
I have no clue who to contact at QuickBooks about this because I’m always transferred to GreenDot. Green Dot takes down the fraud reports and issues a 7-10 credit during their investigation but on the QuickBooks side I’m not seeing that or receiving any incoming money at all. I need help from someone at QuickBooks who knows their process for accounts that are not processing incoming payments (I can see the customer pays but the money never enters my checking account) and fraudulent charges. GreenDot said it’s common for someone at QB to assist from a security aspect, but they’re not sure why they’d be moving my funds around and transferring my money somewhere I don’t have access to while they fix the issue.
Maybe this is their process but I’d love to have someone who knows this stuff contact me or point me in the right direction. Preferably someone who speaks English as a first language just to confirm (truly no offense meant at all, but when it involves my business and my life I just need to clearly understand every word said). Thank you.
