QuickBooks Online PayPal not populating sales receipts anymore.

I can see your frustration being unable to show details on sales receipts, @Ldorey. Let's work together to resolve this integration issue between PayPal and QuickBooks Online.

There are two possible reasons why Connect to PayPal may not be able to use an item on a transaction, even if the item name matches:

1. Item isn't set up in QuickBooks: If the item that matches the transaction isn't set up in QuickBooks, Connect to PayPal cannot use it. In this case, you will need to create the item in QuickBooks before the transaction can be matched.
2. Item isn't of the correct type: Connect to PayPal can only use items in QuickBooks. If the item that matches the transaction isn't of the correct type, it won't be used. You may need to check the item type in QuickBooks and ensure that it is compatible with Connect to PayPal.

It's essential to address these issues to ensure the successful matching of transactions from PayPal to QuickBooks. Thus, we recommend calling the PayPal support team so they can help review and to ensure that the mapping is accurate.

You can read these articles for more detailed information about connecting PayPal to your QuickBooks Online account:

• Use the Connect to PayPal app
• Connect to PayPal FAQ

Please let me know if you have any other concerns with sales receipts, and I will keep you updated.

Called a second time and was told this is being bumped up to engineering. Received no reference numbers to follow up. I am starting to realize Quickbooks support is severely deficient. 

Calling our QuickBooks Support Team is a great way to ensure this issue gets further investigated, Ldorey.

I've checked our system and found that your concern is currently being investigated under the reference number INV-91661. Our engineering team is actively working on resolving this matter, and we'll keep you informed with any updates.

You can also contact our QuickBooks Support Team to monitor its status. Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter (INV-91661) in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

Moreover, I've added an article to help you review your downloaded bank and credit card transactions. Doing so ensures you put them in the correct account: Categorize Bank Data in QuickBooks Online.

We appreciate your patience on this matter. Please know that we're determined to get this resolved. 

Having the same problem. When I send receipts for checks and cash payments the email/PDF is correct. When I send a receipt for something received through PayPal, the email and PDF don't have the correct formatting. I have already adjusted the PayPal item to one of our products/services, same as the check/cash items. Literally the only difference is in whether they used PayPal or handed us payment. This is very frustrating and the results are ugly. I hope this is fixed very soon.

We appreciate the time you've taken to get this resolved, LIBFRIEND2. Let me ensure you're routed to the best support available so you can get back to business seamlessly.

Currently, the status of this investigation is still in progress. Please know our engineers are already aware of this matter and are implementing measures to provide a resolution as soon as possible.

I recommend contacting our Support Team to add you to the list of affected users. This way, you'll be notified of any progress. Rest assured that you'll receive updates when fixes are available.

Here's how:

1. Go to the Help icon and choose Search.
2. Select the Contact Us button. 
3. Enter your concern, then tap Continue.

See this article for the support hours: QuickBooks Online Support. It includes the contact number you can use to call us directly.

Thank you for your patience and understanding while we look into this further. If you have any further concerns, feel free to reach out. Have a great day.

Same issue.  I guess I'm also filing a ticket into the black hole.  It seems to have started right when they rolled out the new invoice experience.