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brittjean19
Level 1

I entered a deposit from a credit card but it never showed in my account how can i track if i might have entered it as a check be mistake instead of by card

 
1 Comment 1
Charies_M
Moderator

I entered a deposit from a credit card but it never showed in my account how can i track if i might have entered it as a check be mistake instead of by card

I can help track the deposit you've entered, rittjean19.

 

You can run the Audit Log to trace the transactions you've entered in your QuickBooks Online account.

 

Here's how:

  1. Go to the Gear icon and select Audit Log.
    1.PNG
  2. Select Filter.
  3. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.
    2.PNG
  4. Click anywhere to refresh.

    Learn more about using the Audit Log Feature through this article: Use the audit log in QuickBooks Online.

 

There are also a few reports that you can pull up to show the information you need. Among these are the following:

  • Deposit Detail report (shows all the deposits made)
  • Check Detail report (shows all the checks made)

Here's how to run the above mentioned:

  1. Go to Reports.
  2. Enter the name of the report (Deposit Detail or Check Detail).
  3. Customize the filters to show the information you need.
  4. Click Run report.

I also have some additional articles about managing a wide range of reports in QBO:

To help you with future tasks and tips when using QBO, you might want to visit our Help Articles.

 

I'm always here if you have follow-up questions about deposits or other concerns. Have a good one.

 

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