I use quickbooks online and when a payment is posted it is also creating a deposit for the same check in error, how do i fix this?

Hi there, reneehickman2009.

If the deposit is downloaded from your bank, you’ll have to use the Exclude feature to remove it to avoid duplication. The steps are as easy as 1,2,3.

1. Tap the Banking menu on the left panel and choose Banking to open Bank and Credit Cards page.
2. From there, select the account you’re working on.
3. Go to the For Review column and then mark the deposit you’re working on.
4. Next, click the Batch actions drop-down to choose Exclude Selected.
   

After following the resolution, the entry will now show in the Excluded column. For additional information, check out the Exclude expenses from downloaded bank transactions article. It provides an overview of how to add previously removed transactions.

If the deposit is manually entered and it’s applying the incorrect amount, let’s turn off the Automatically apply credits feature.

1. Go to the Gear icon at the top and choose Account and Settings under Your Company.
2. Another page will open where you can choose the Advanced menu.
3. From there, click the Pencil icon for Automation and then uncheck the box for Automatically apply credits.
4. Click Save and Done to keep the changes.

Next, go back to the Deposits page and then enter the correct amount. These steps will correct the amount on the check.

Let me also share this link where you’ll find tools and articles to help start, grow and manage your business: QuickBooks Resource Center.

Stay in touch if you need further assistance while working in QBO. I’m always ready to help and make sure you’re taken care of. Have a great rest of the day.