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Thanks for sharing a detailed concern here in the Community, Nneka.
Allow me to share some insights about this matter and ensure this gets sorted out.
Once your invoices and payments from Dubsado sync with QuickBooks Online, all payments are deposited into the Undeposited Funds (UF) account. It's the reason why the matched payments show in the Bank Deposit window.
To rectify this, we'll have to undo the matched entries. Then, deposit the transaction first. Once done, you can start categorizing them again.
You can follow these detailed steps to undo the categorization:
- Go to the Transactions menu and then select Bank transactions.
- Click the Categorized tab.
- Locate the entries from the list.
- Hit Undo.
After that, perform these instructions to deposit the payments:
- Go to + New and then click Bank Deposit.
- From the Account drop-down menu, choose the account you want to put the money into.
- Select the checkbox for each transaction you want to combine.
- Make sure the total of the selected transactions matches your deposit slip.
- Hit Save and close or Save and new.
Once everything is all set, you can start categorizing the transactions.
Finally, I've included the following guide to help you make sure your QuickBooks balance matches the total on your bank or credit card statement: Reconcile an account in QuickBooks Online.
Please know that you're always welcome to reach out for further inquiries about managing and tracking your transactions. I'm always here to help you out.
