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chris-iller
Level 1

My Banks were bought out - Need help updating

My small business uses Quickbooks. I connect to my multiple bank accounts transfer over the the transactions, add receipts, pull reports, etc. A year or two ago, my bank accounts were with SunTrust. They merged with another bank and now are Truist. Everything seemed fine until July. Then I no longer was able to get my transactions. Well I guess I was still using the old SunTrust login and now those are discontinued. I can "create a new bank account" and login in with my Truist login info...but its gong to form all new "accounts".  I don't want to start from scratch with all of the years of transactions.  I just want to log in with the new login in info into the same accounts, and just update what I have...not start from scratch. Is there any way to keep everything the same, but just update the "website" each account was logging in with?

2 Comments 2
KimAnnVA
Level 5

My Banks were bought out - Need help updating

If reconnect doesn't work and let you just log in again, than I would recommend

 

Finding the last date it imported, disconnect the old from bank feed, in chart of accounts mark it old or previous after it's name.  

Go back to bank feed and connect new, create chart of account similar to old, login in and select the date to import from.  Once it downloads the bank feed, check for duplicates and remove them. Than remove the open balance equity from the new, give both accounts the same name in chart of accounts and merge them.


Perform a bank reconciliation with last statement available to balance out. You may need to reconcile with previous statements from last date it was connected if there is a reconciliation issue and is does not balance out with current statement. 

Kevin_C
QuickBooks Team

My Banks were bought out - Need help updating

Hello there, Chris. Let me assist you with updating your bank sign-in information so that all transactions will flow directly to the program.

 

To start, have you reached out to your bank to confirm if they now support the connection into QuickBooks Online (QBO)? This way, you can ensure that all of the upcoming transactions will seamlessly flow to the program.

 

If you have verified that the connection to the updated bank is fine, you can proceed to disconnect the connection to SunTrust and reconnect to the updated Truist Bank login info.

 

Before doing so, please make sure to categorize all of your transactions first, as they will be removed from the For review tab if they're not categorized. Follow these steps to disconnect an account from online banking:

 

  1. Go to the Banking menu.
  2. Select the tile for the bank account.
  3. Click the pencil ✎ icon, then select Edit account info.
  4. Tick the Disconnect this account on save checkbox.
    image.png
  5. Click Save and Close.

 

After that, you can now reconnect your correct bank account to QuickBooks from the Chart of Accounts. Just take note of the date of your last downloaded transactions to avoid getting duplicate entries. Let me show you how:

 

  1. Go to Settings, then pick Chart of accounts.
  2. In the Action column, select the View register ▼ dropdown. Then tap Connect bank.
    image.png
  3. Enter the URL or name of your bank in the Search field and select it.
  4. Enter your Sign info in the Login and Password fields, then select Continue.
  5. Select the account you want to connect and the date to pull transactions from the dropdown ▼. Make sure to select the correct date to pull up your transactions.
  6. Once done, click Connect to complete the process.

 

In case there are missing transactions, you can request a CSV file from your bank with the correct format. Then, you can manually import them into QBO.

 

I'll keep this thread open so you can comment with additional details or let me know if you have any follow-up concerns about managing your bank transactions. Stay safe!

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