cancel
Showing results for 
Search instead for 
Did you mean: 
Marrow9900
Level 1

Payee missing from bank register

Hello,

 

I make invoice. Receive Payment for invoice. Make a Deposit by selecting that payment from Payments tab. 

Go to Chart of Accounts. Open my Bank account I deposited in. Transaction is there. Has all fields filled out with correct deposit and balance. However the Payee field is missing. 

 

After Receiving Payments the “money” goes to Undeposited Funds. I go to Chart of Accounts and double click Undeposited Funds. Everything is there with Payee name. On the Make a Deposit. I click Payments tab (it actually opens automatically) and all the Payee names are there for each payment I’ve received but not deposited yet. Some how the name gets lost after I do Make a Deposit. 

Anyone know what I’ve done wrong? Currently to fix the situation I’m manually entering every Payee in the Bank register after I complete the Make a Deposit. 

Thank you in advance!

Solved
Best answer March 06, 2023

Best Answers
Bryan_M
QuickBooks Team

Payee missing from bank register

Thank you for coming back to the thread, @Marrow9900.

 

We appreciate you for performing the steps that my colleague provided. I see the importance of being able to view your payee's name after making your deposit.


To help you clear things out. Whenever you make deposits, the payee's name will never show up since this field isn't there.

 

Moreover, if you want to view it in the register I'll recommend depositing your received payment directly to the bank.

 

If you want to combine multiple transactions into a single record so that it matches your real-life bank deposits, feel free to read this article: Record and make bank deposits in QuickBooks Desktop.

 

For additional questions, never hesitate to reply to this post. I'll be happy to lend a hand. Keep safe and have a blissful week!

View solution in original post

8 Comments 8
MichelleBh
Moderator

Payee missing from bank register

I appreciate you entering the payee name manually as a workaround, @Marrow9900.

 

Let's make sure we figure this out. This way, you can free yourself time by not having to input the payee's name into QuickBooks by hand.

 

This is a strange situation in QuickBooks. Let's undertake some troubleshooting to determine the cause of the issue. I'd suggest running the Verify/Rebuild tool. Verify will identify any data corruption, while Rebuild will attempt to repair the observed damaged data. It also enables your QuickBooks software to refresh the company file's data.

 

Be sure to create a backup copy of your business file before you start the procedure. Having a backup allows you to restore it if any changes occur.

 

Here's how:

 

  1. Open the file on the company 
  2. Click the File tab and choose Utilities.
  3. Select Verify Data.
  4. If you see an error, return to the utilities menu and pick Rebuild Data.
  5. Follow the on-screen instructions. 

 

For more information, visit this link: Check and Rebuild Data in QuickBooks Desktop.

 

Additionally, make sure your QuickBooks Desktop is up-to-date. This way, you always have the latest features and fixes.

 

Remember to reconcile your bank regularly to ensure your books stay accurate at all times. 

 

Moreover, check out the following articles below to learn more about managing accounts payable and other related matters:

 

 

If you have more questions about handling your vendor bills, I'm always here to help. I'd love to hear more from you in the section for comments. Keep safe!

Marrow9900
Level 1

Payee missing from bank register

I ran the Verify Data. “QuickBooks detected no problems with your data.”

Marrow9900
Level 1

Payee missing from bank register

I ran the Verify Data. QuickBooks didn’t detect anything wrong. 

I follow workflows as suggested on the web page suggested. 

Just a note. This has happened since I started using QuickBooks. I don’t use Bank Feeds if that is the problem. 

Thank you for the suggestions. 

Bryan_M
QuickBooks Team

Payee missing from bank register

Thank you for coming back to the thread, @Marrow9900.

 

We appreciate you for performing the steps that my colleague provided. I see the importance of being able to view your payee's name after making your deposit.


To help you clear things out. Whenever you make deposits, the payee's name will never show up since this field isn't there.

 

Moreover, if you want to view it in the register I'll recommend depositing your received payment directly to the bank.

 

If you want to combine multiple transactions into a single record so that it matches your real-life bank deposits, feel free to read this article: Record and make bank deposits in QuickBooks Desktop.

 

For additional questions, never hesitate to reply to this post. I'll be happy to lend a hand. Keep safe and have a blissful week!

Marrow9900
Level 1

Payee missing from bank register

Thank you for the suggestion. It has not worked. 

I’ve run the below:

Company File Issues > Quick Fix my File, Run QuickBooks File Doctor

 

Program Problems > Quick Fix my Program, QuickBooks Program Diagnostic Tool

 

 

Rasa-LilaM
QuickBooks Team

Payee missing from bank register

We appreciate you following the solution offered by my colleague and informing us of the outcome, Marrow9900.

 

Let me help and provide clarifications on why the payee's name doesn't appear in the bank register.

 

In addition to @Bryan M's response, the Receive From column in the Make Deposit page doesn't have a specific payee field. From there, you can also add numerous payees, which is why the name(s) will not appear in the bank register.md.pngmd.1.png

 

We recommend depositing the received payment directly to the bank in order for the payee's name to show up in the register. md2.pngmd3.pngYou can browse this article for further information on how to properly organize your cash flow and track your sales, receivables, and profitability: Get started with customer transaction workflows in QuickBooks Desktop.

 

For tools to aid you in completing your accounting tasks on time, you can visit the Community page. It contains topics that tackle payroll, taxes, inventory, banking, and other accounting-related activities.

 

If you have other product concerns or additional questions about deposits and other transactions, leave a comment below and tag my name. I'll get back to assist you further.

Marrow9900
Level 1

Payee missing from bank register

This works. I am skipping over Undeposited Funds and depositing directly to Bank from the “Receive Payments” page. Thank you. 

RCV
QuickBooks Team
QuickBooks Team

Payee missing from bank register

We appreciate you for coming back, Marrow9900.

Thank you very much! I appreciate you taking the time to let us know that my colleague's solution was able to assist you. I also commend you for following the suggestions and utilizing all of your resources to arrive at the solution you have now.

As always, the Community is brimming with professionals who are knowledgeable in every aspect of QuickBooks, so please don't hesitate to contact us here if you have any questions. We're always happy to assist you on your way to victory. I wish you and your company continued success!

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us