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Hello, Joe.
I'm a software user as well, and I'd like to use a program as a tool for success rather than a predicament. To make it up to you here, I'll give details on what's going on with the American Express connection. I'll also include solutions on how we can import your transactions to QuickBooks Online.
We do have a reported case regarding the issue you've encountered with the American Express connection. Our engineers are working to resolve this as soon as possible.
They did come up with a workaround to resolve the error message. Ensure your American Express account is completely disconnected from your Chart of Accounts. Then, follow the steps below:
- Log in to the American Express' website.
- Toggle your account to Business Card.
- Go to Account Services.
- Choose Security & Privacy in the left navigation panel.
- Click Manage Partner Permission.
- Expand the Intuit section.
- Hit the Disconnect button.
Next, try reconnecting your American Express account again.
Also, you might not be able to download 2019's transactions. Some banks download the last 90 days of transactions, others offer as far as twenty four months. However, you can go ahead and try getting the last year's transactions.
If American Express doesn't download more than 90 days of transactions (if you're still getting the error), you can import them using a CSV file.
If you're still getting the same error message, I'd recommend reaching out to our support team. They can add you to the list of affected users. You'll be receiving an email update as soon as the issue is fixed.
Here's how:
- Click the Help icon (beside the magnifying glass).
- Proceed with the Contact Us button.
- Enter "INV-47997 - American Express reconnection issue" in the box.
- Click Let's talk.
- Select either Start messaging or Get a call.
You can still import your transactions using a CSV file. After bringing them in, you can start categorizing and matching them.
I want to make sure you're up and running. Please don't hesitate to add other concerns in your reply. I'm here to listen and help.
