cancel
Showing results for 
Search instead for 
Did you mean: 
Ann1222
Level 1

Reactivate bank feed for American Express cards

I have two Intuit IDs (one for payroll and one for everything else). American Express recently made system updates to their connection to Intuit's Quickbooks software. To resume .QBO downloads, I need to complete a Quickbooks  account deactivation and reactivation.  I deactivated my two AmEx credit card accounts, but when I try to set them up again, I'm only given the option to login with my Intuit Payroll ID--can't change the user ID.  When I log in with Payroll ID, get an error message "The App you are looking for is not found, please check the locale or App name"  Any help with this issue would be appreciated.

3 Comments
HoneyLynn_G
QuickBooks Team

Reactivate bank feed for American Express cards

Thanks for reaching out to us, @Ann1222.

 

Let's try creating a dummy company file first and connect your bank from there. This helps us identify if being unable to reactivate your bank is caused by company, software or data integrity issue.

  1. Go to File at the top menu bar and then hit New Company.
  2. Click Express Start.
  3. Enter your company information.
  4. Click Create Company.

If you're able to connect you bank in that company file, let's go back to the original one and deactivate and reactivate your online banking.

 

Steps on how to disable the bank feeds:

  1. Go to Lists at the top menu bar and select Chart of Accounts.
  2. Right-click Bank Account. and hit Edit Account.
  3. On the Bank Feed Settings tab, click Deactivate All Online Services.
  4. Click Save and Close.

Next, reactivate your account to refresh the connection from your Financial Institution to QuickBooks. 

  1. Go to Lists at the top menu bar and select Chart of Accounts.
  2. Right-click the Bank Account and choose Edit Account.
  3. Go to the Bank Feed Settings tab.
  4. Follow the wizard in activating Bank Feeds.

For more insights about bank feeds, check out this link: Set up account for Bank Feeds.

 

Keep me posted on the result by leaving a comment below. I'm here to help you ensure you're back on track.

Ann1222
Level 1

Reactivate bank feed for American Express cards

Thanks for your reply.  I set up a dummy company file and got the same error when trying to connect to the bank feed.  I discovered I can do the manual web connect by importing my qbo file so the problem is solved.

HoneyLynn_G
QuickBooks Team

Reactivate bank feed for American Express cards

Thanks for trying my recommendation and giving me the updates, @Ann1222.

 

I'm glad to know the problem is now solved. Please know that I'm always here to help you more. Meanwhile, I'm adding some more references about QuickBooks. It provides the current helpline links, updates, and video tutorials.

Take care always and have a wonderful weekend!

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up