Reconcile Discrepancy

Hi there, @weslaughton 

I appreciate you for providing detailed information about your concern. I'm here to share some insights into fixing bank reconciliation issues in QuickBooks Online.

For now, there is no option to restore a deleted transaction automatically. However, we can use the Audit log to recover the details of the deleted transaction and re-enter them manually by clicking the + New tab to create and choose what transaction you want to recreate.

I'm sharing these articles for your guidance when reconciling your account in QBO:
 

• Reconcile an account in QuickBooks Online
• Learn the reconcile workflow in QuickBooks

You might also want to learn more about managing reconciliation reports in QuickBooks Online by visiting this link: How do I view, print, or export a reconciliation report?

Get back to me if you need help with reconciliation or anything QuickBooks. I'd be happy to assist. Enjoy the rest of the day

Hi Deb,

Thanks for getting back to me; I appreciate it. So if I look at the Audit log I can see the deleted transactions. Do I have to manually re-enter each transaction or will QB online remember the transaction?

Thanks for your help. 

Wes

Jumping in to quickly answer your question about restoring data, weslaughton.

Yes, you will need to manually recreate the transactions one at a time. You can use the same information from the Audit Log report such as transaction date, item or accounts used, payee or customer's name, and amount.

Let me share this article for more details:

• Use the Audit Log to Re-enter Deleted Transactions
• How to Use the Audit Log: Finding Errors & Transaction Histories 

You can also save these articles in case you need more references when working in QBO:

• Void a Transaction in Another Period 
• Record Voided Checks 

Keep me posted if you're able to recreate the transactions. You can also ask follow-up questions if you need anything else. 

What if 2 transactions that were reconciled are in fact errors?  They were deleted and the numbers were accurate but QBO saw this as a discrepancy?

Hello there. 

Thanks for joining the thread and sharing your reconciliation concerns.

Since those deleted transactions cause issues on your reconciled account, you'll want to review the ending balance you entered. It may be why QuickBooks determine this as the discrepancy. Otherwise, there may be other issues you need to fix first to get a correct ending balance.

You'll have to undo the reconciliation once verified that this is the issue. However, please keep in mind that even small changes can unbalance your accounts. That said, I recommend reaching out to your accountant when doing the process to ensure the accuracy of your books.

To learn how to handle issues between QuickBooks Online and your bank statement during reconciliation, check out this article: Fix issues at the end of a reconciliation in QuickBooks Online.

I'm always ready to assist if you have other concerns about modifying your reconciled transactions. Take care always.