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ThinkBig2023
Level 1

reconciled transactions showing as uncleared

All of my clients accounts are reconciled up-to-date and my client has 8,425 uncleared transactions in the Book Review. 

ThinkBig2023
Level 1

reconciled transactions showing as uncleared

Did you ever come up with a solution for this? 

ThinkBig2023
Level 1

reconciled transactions showing as uncleared

I am still not understanding the resolution. 

Archie_B
QuickBooks Team

reconciled transactions showing as uncleared

Hi there, ThinkBig2023. Allow me to share some information and steps to resolve this issue.

 

It's possible that the transactions you've seen as uncleared are the manually created ones inside QBO that caused the duplicate since your register is up to date and shows the reconciled transactions. If this is the case, you can remove them from the register.

 

Here's how:

 

  1. Go to the Gear icon, then Chart of Accounts.
  2. Look for the specific account associated with the transactions that you want to delete. Then, hit View register in the Action column.
  3. Click the Funnel dropdown arrow and choose a specific date in the Date field.
  4. You can also use the Find field to search by amount, reference number, or memo.
  5. Click the Apply button.
  6. Select each transaction and click it to expand the page.
  7. Hit the Delete button, then Yes to confirm.

 

If you need a reference in reviewing and editing transactions in your register, you can check out this link: Find, review, and edit transactions in account registers in QuickBooks Online.

 

Furthermore, if their bank or credit card accounts are connected to QuickBooks Online, duplicate transactions that appear on the For Review tab can also be managed by excluding the transactions after downloading them into QuickBooks Online.

 

I'd also like to provide this article if you want to know how to fix past reconciliations: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

 

If you need further assistance in managing transactions, you can tag me in your response by clicking the Reply button below. I'll make sure to get back to you as soon as I can.

1139Main
Level 1

reconciled transactions showing as uncleared

Hello, I have an uncleared transaction on the bank side but reconciled on the credit card side.  I cant beleive it is actually a bank error.  How can I troubleshoot?  Reconciled on the credit card side, Bank does not reflect this charge.  The running balance of the credit cards are correct along with the bank balance.  Please read this twice as I am not the best at explaining and perhaps point me on how to investigate further.  I tried looking for douplicate entries but then that would mean I would have an aged unreconciled entry on the credit card side but I do not.

 

Thank you,

 

Elvis R

MorganB
Content Leader

reconciled transactions showing as uncleared

Thanks for joining this thread, 1139Main.

 

I want to make sure the issue with the reconciliation gets cleared up in your QuickBooks Online account.

 

In this instance, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to take a more in depth look to determine what's causing the inconsistency and ultimately get it resolved. Here's how to get in touch with the team:

 

1. Click the Help (?) button in the top right corner.
2. Select either tab to get started:
    Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
        - Start a chat with a support expert.
        - Get a callback from the next available expert.

 

The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

 

Additionally, this link offers solutions to fix reconciliation issues: Fix issues at the end of a reconciliation in QuickBooks Online

 

Please don't hesitate to reach back out if you have any further questions. I'll be here to help in any way that I can.

bobbipereyra
Level 1

reconciled transactions showing as uncleared

Thanks so much for this post!  Per your suggestion, I reconciled the Owner Draw account and it cleared up my uncleared transactions.

NSchabel
Level 1

reconciled transactions showing as uncleared

Also - Go into Books Review and hit Select Accounts (right under where it says Current Status) and select only the accounts that you reconcile.  That will prevent QBO from looking at other balance sheet accounts when listing Uncleared Transactions.

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