I can see that this may be a tricky situation, especially if you're new to handling the QuickBooks-related responsibilities. Let me provide some guidance on how to approach this reconciliation issue, @joshua.
First, it's important to ensure that the transactions in question were not already marked as cleared when they were originally entered. When a transaction is marked as cleared, it won't show up in the Reconciliation screen, as QuickBooks considers it already reconciled.
To check this, you can go to the specific credit account register and review the transactions. Look for any transactions that are related to the vendor you're trying to reconcile, and make sure the Cleared column is not checked.
Additionally, the date of the transactions you're trying to reconcile should match the statement date you're using for the reconciliation. If the transactions were recorded with a date that is different from the statement date, they may not show up on the Reconciliation screen.
For more in-depth information, you can go over the Reconcile an account in QuickBooks Desktop guide. It outlines the entire process of matching your entries to those in the company file, as well as solutions to any discrepancies.
In addition, the following resources will walk you through the step-by-step process on how to: Fix issues when you're reconciling in QuickBooks Desktop.
Feel free to click the Reply button and leave a comment if you still have additional questions about balancing your entries or other QuickBooks concerns. I’ll jump right back in to assist further. Have a good one.
