I've got your back, Jenshoe. I'm here to share some troubleshooting steps to resolve this.
There may be an issue with the system or company file's data, which is causing a delay in the program highlighting all the transactions.
I recommend running the Verify/Rebuild tool. The tool scans data issues within the company file and self-resolves them.
Beforehand, make sure your QuickBooks Desktop is up-to-date. This way, you always have its latest features and fixes.
Follow the steps below on how to verify data:
- On the top menu, click File.
- Choose Utilities.
- Select Verify Data.
- Click OK when QuickBooks detects no problem with your data.
- If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
- Click Close or View Errors and take note of the specific error message.
Next, here's how to rebuild data:
- On the top menu, click File.
- Choose Utilities.
- Select Rebuild Data.
- Click OK if you receive a prompt to back up your company file.
- Click OK when you get the message, Rebuild has completed, and proceed to the next step.
- Run Rebuild Data to make sure there's no error.
If the issue persists, I recommend using the QuickBooks Tool Hub. It helps fix common errors in the program.
Once resolved, you start reconciling your books.
In case you encounter problems while reconciling your accounts, I've listed resources that may help you in resolving the issues:
Fill me in if you need additional assistance reconciling or managing books. I'm always here to help you out.
