Hi there, @zoe478. This occurs due to an Autopay authorization interference or a mapping error that bypasses your standard deposit workflow. We can review your Deposit To settings and other program areas to resolve this.
In QuickBooks Desktop Enterprise, a recurring charge won’t appear in A/R or the Make Deposits if the Payment transaction isn't generated. Common causes include disabled Autopay, an expired credit card on the customer profile, or a template set to a Daily interval, which does not support Autopay.
If the payment is processing but skipping the Make Deposits window, it is likely being sent directly to a bank register. These are the steps to fix it:
- Go to Lists and select Memorized Transaction List.
- Modify your template.
- Check the Deposit To dropdown. If a specific bank account is selected, change it to Undeposited Funds. This ensures the funds appear in your Make Deposits list for manual batching.
If you're using the Merchant Service recurring payment tool, the Amount Only payments do not create an invoice and therefore never reach the Accounts Receivable. To address this, here's how:
- Go to Customers and then select Credit Card Processing Activities
- Click Set Up Recurring Payments.
- Locate the customer and change the Invoice Type to Itemized List. This forces the system to generate an actual Invoice hitting A/R and a corresponding Payment hitting Deposit.
Moreover, the program will silently skip a recurring charge if the card on the Customer Profile is invalid or expired. In this situation, you'll need to re-authorize the customer's card. Refer to this article for more details: Add, edit, or disable a credit card.
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