Refund to customer

I'm glad that you posted here in the Community, @Kac5208.

Your effort in searching articles before asking for assistance from us is deeply appreciated. I'll assure to help you record the refund to your customer in your QuickBooks Desktop for mac.

To record a refund to your customer you'll need to create first a credit memo, then write a refund check and link the check to the refund payment.

Here's how:

To create or edit a credit memo

1. Choose the Customer tab.
2. Click the Create credit memo.
3. Enter the information for the credit memo/refund.
4. Click Save.

To write a refund check

1. Go to Customers, and select Create Credit Memos/Refunds
2. Choose the credit memo you'd like to create a refund for.
3. Select Refund. This opens the write checks window.
4. This auto-populates the details and creates your check.
5. Review everything and select Save.

Link the check to the refund payment

1. Go to the Customer menu.
2. Click Receive payments.
3. At the bottom section of the window, you'll see the amount of the credit in the Existing field and the refund check. Then, click Apply Existing Credits? Make sure to select the right customer.
4. In the Payment column enter the exact amount.
5. Tap Save.

For additional information, you can click this link: QuickBooks Desktop Mac 2020 User’s Guide.

Moreover, you can read through this article if you want to learn how to add and match transactions in QuickBooks Desktop for Mac.

Let us know how it goes or if you still have other questions about recording a customer refund. Simply tag me in your reply and I'll get back to you. Take care!

Hi Bryan

Thank you for that reply! I followed all of the steps and it worked! 

Now my next question is matching deposits. 

My merchant system shows a deposit of $3,009.83 but it should have been $3,637.56 because they took out the $627.73 for that customer refund. 

How do i properly record this deposit now?

Let's create a deposit in QuickBooks, Kac5208.

This way, we'll be able to accurately match the transactions on the Banking page. Here's how:

1. Go to Banking and then select Make Deposits. 
2. In the Deposits sheet, add the details for the deposit, and then click OK. 
3. In the Deposits window, select the account for the amount.
4. Add the amount as negative.
5. Click Save.

Once done, you can now match the deposit. 

Additionally, I've added this article that'll help you complete your other QuickBooks Desktop Mac tasks: User's Guide 

Keep in touch if you need any more assistance with this, or if there's something else I can do for you. I've got your back. Have a good day.

Thank you Charlene,

However there is not an option to add negative amount 

I appreciate your screenshot, @Kac5208.

In your case, you'll need to create a journal entry to move the funds from Undeposited Funds to the bank account. 

Here's how:

1. In the Company menu, select Make General Journal Entries.
2.  Enter the $627.73 amount debiting your bank account and $627.73 crediting your undeposited funds.
3. Select Save or Save & Close.

I'd highly recommend working with your accountant to ensure your accounts are accurate after recording. You can also visit our ProAdvisor page and look for one from there.

Let me know if you have additional questions in performing this task. I'd be delighted to help you again.