I appreciate the things you’ve done so far to fix this issue, @ysapo. I’ll share further troubleshooting steps to address your sales receipt concern.
Your concern about the sales receipts is a symptom of data integrity issue. Let’s verify and rebuild your data to isolate this issue. This process scans your company files for errors or data damage.
Here’s how:
- Go to the File then Utilities. Select Verify Data.
- Wait for it to load.
- Click File again, Utilities, then Rebuild Data.
- Press OK when you get the message "Rebuild has completed".
For other damage troubleshooting steps for Windows, feel free to check out this article: Verify and Rebuild Data in QuickBooks Desktop.
If you get the same result after running those troubleshooting steps, I suggest using QuickBooks File Doctor. To begin, download and install the most recent version (1.4.0.0) of QuickBooks Tool Hub. Then let’s install the program by opening the downloaded file (QuickBooksToolHub.exe) and follow the on-screen instructions.
To open the tool hub, double-click the icon on your Windows desktop. We recommend running QuickBooks File Doctor on Windows 10, 64-bit.Then, run the Quick Fix my File utility by following these steps:
- Select the Company File Issues tab from the tool hub.
- Click Quick Fix my File from the drop-down menu.
- Tap OK to launch QuickBooks.
If the issue persists, you’ll want to proceed to Step 3 to fix your company file and network issues.
Keep me posted if you have other concerns managing your sales receipts. I'll be around to assist you. Have a good one!
