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susandaoust6
Level 1
posted
‎November 04, 2018 05:09 PM
last updated ‎November 08, 2018 2:25 PM

Santander Bank Feed Connection - Error 101/324

I am on day 34 of not being able to update my Chase checking account!!! (Error message 101) This is absolutely insane and unacceptable. When I've called into customer care they've told me that it may be until November 17th, what?!!  And, the best part yet, when I ask for some sort of credit on my account because literally over 50% of what I need isn't working, they tell me that when I signed up I agreed to deal with technical issues. Really???  I am working to tell absolutely everyone I know not to use this online service and plan on posting to FB to warn as many as I can. It's terrible. It's unfortunate because I really have been happy with it up until 34 days ago.  And, I'm totally stuck with it. They are connected to my bank, my accountant, and all my customers.  I wish I could bill them for all the hours it's going to take me to update everything IF AND WHEN IT EVER STARTS WORKING AGAIN!!!

 

And please do not respond to me with some solution that doesn't work for anyone as you'll read from the Community answers. I am NOT going to delete then re-add my account and then watch as every single transaction for the last 90 days duplicates. That's happened before and it's a nightmare and hours of work. 

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2 Comments 2
rparker265
Level 1
‎November 22, 2018 09:26 AM

Santander Bank Feed Connection - Error 101/324

I am dealing with the exact issue (different bank) for the same timeframe.  I've been told the issue has been solved and the case has been closed...except that it has NOT been solved.  Did you get your situation resolved?

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Rose-A
Moderator
Moderator
‎November 22, 2018 10:26 AM

Santander Bank Feed Connection - Error 101/324

Good day, susandaoust6 and rparker265.

Thank you for bringing this to our attention. I'd like to make sure you'll be guided to the right support.

 

There hasn't been other reports of users being unable to connect with Chase checking account. As an initial troubleshooting step, we can run a manual update to restore the bank connection.

 

Here's how:

  1. On the left navigation menu, click on Banking.
  2. Go to Bank Feeds.
  3. Click on Update in the upper right. QuickBooks begins updating your account.

If you're still unable to connect, it would be best to contact our Customer Care Team to ensure that you'll be able to connect with your bank account. "All bank accounts related concerns need to be directed to our phone support for security purposes." 


You can get our most-up-to-date contact number here: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.

 

Please don't hesitate to respond to this thread if you have any other questions. I'll be around to help. Have a good one.

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