Something's not quite right

I can share some information on how to resolve the error your accountants are encountering when trying to edit bank deposits, @jmcguire11. 

You can let them clear their browser's cache to isolate the error they're having. There are times that the browser that they're using has information stored that's stopping or causing the error when trying to edit those bank deposits.

They can clear their current browser’s cache to resolve this. They'll have to sign in to their QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts: 

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N 
• Microsoft Edge:  CTRL + Shift + P

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart the browser right after. 

They can now edit those bank deposits successfully. Refer to the following article for more information on how to review and manage those bank deposits: Record and make bank deposits in QuickBooks Online.

You can also let them use other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.

If the error persists, I suggest reaching out to our Customer Support team. They can get check your account in a secure environment, isolate the error when editing those bank deposits and help in resolving it. 

You can do it by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support. 

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

I'm always here if you need more help in resolving and editing those bank deposits. Just let me know by leaving a reply below. Stay safe and have a great rest of the day!

Thanks! We tried these and then contacted supported. Looks like its a known-issue since last week that they're working to resolve.

Support said that they are working on the issue

Thanks!