“Something went wrong. We are working on it.”

Thank you for providing the error message you encountered, Eemjhey. I'd love to get to the bottom of this, but I need more details to assist you effectively.

To start, could you please let me know the specific action or task you were attempting when this error occurred? This information will help me provide the most accurate and tailored solution for your situation.

In the meantime, I recommend accessing your account through an incognito window. This will help rule out any potential webpage issues causing the error. Here are the shortcut keys in various supported browsers:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

After starting a new private browsing session, please log into your QBO account and check if this works. If yes, proceed to clear your browser's cache to help the program run smoothly and eliminate technical issues. You could also use other devices and supported browsers as alternatives.

Additionally, I'd like to share this helpful resource guiding you in generating and customizing any reports you run to gain deeper insights into your finances: Customize reports in QBO.

I'm still here and ready to respond to your replies as we work through this error, Eemjhey. If you have any further concerns or need assistance with any QuickBooks task or navigation, please feel free to revisit this forum. It’s our pleasure to support your business and help you achieve your goals.

Hi Aldren,

Thank you for your reply.

I’ve already cleared my cache and restarted my computer, but the issue still persists. Sometimes, it opens, but I gets stuck on the bank feed area, as the transactions below do not appear.

Thank you for your assistance.

I appreciate the steps you've performed to resolve this issue, Emdzz. Let me share information so you can get back to managing your online bank transactions.

Before anything else, can you share what financial institution you have? This will help us check an ongoing issue on your bank's end. For now, I suggest logging into your bank's website and checking for any alerts or notifications regarding your situation. 

Additionally, please verify that your bank connection in QuickBooks is still active. If everything looks good, we can manually update your bank connection to re-establish it.

1. Go to Transactions and select Bank transactions.

1. Select Update.
   

Once everything is updated, check for any duplicate transactions and exclude them to avoid reconciliation issues in the future.

If the issue persists, we encourage you to contact our QuickBooks Online Support team. They have the tools and expertise to look into this behavior and ensure everything is working smoothly for your bank feeds. 

Once everything is fine, it's best to review and categorize your downloaded bank transactions and put them in the right accounts. Also, regularly review and reconcile your accounts to match your financial statements.

To further enhance your QuickBooks experience, our QuickBooks Live Expert Assisted team can guide you with best practices for managing your transactions in QuickBooks Online.

Please stay in touch and let us know in the comments below if you have further concerns regarding your bank transactions, including categorizing, matching, or reconciling accounts in QuickBooks. We're here to help.