The beginning balance is off when I'm trying to reconcile, but there are no transactions in the "we can help you fix it" link. How do I resolve the problem?

Hello, @dmccann1.

When you click on the "We can help you fix it" link, you'll be routed to the Reconciliation Discrepancy Report page. This page displays a list of transactions was changed or deleted after it was reconciled.

There are just a few steps to get this resolved. Here's how:

1. Click the Gear icon in the top right corner.
2. Choose Reconcile.
3. Select the account that needs to be reconciled.
4. Double-check that the last Statement Ending date, shown below the Ending date, is the day before the start date of the bank statement.
5. Verify the beginning balance is correct.

You can check this article for more detailed steps: Fix beginning balance issues during your first reconciliation in QuickBooks Online.

If issues persist, you can create a journal entry to correct your opening balance. 

1. Go to the Plus icon.
2. Select Journal Entry.
3. On the first line, select the Account you want to enter the opening balance. Enter the amount on either Debit or Credit. That depends if you'd like to increase or decrease the balance.
4. Choose the Opening Balance Equity account on the next line.
5. In either Debit or Credit column, enter the opening balance amount opposite to the first line.
6. Hit Save.

Once completed, let's manually mark the transaction as reconciled in your account's register. Just click on the box under the checkmark column until you'll see an R.

To learn more about how to review your opening balance in QuickBooks, you can browse these articles:

• About beginning balance discrepancies

• How to Fix Beginning Balance Issues While Reconciling

Know that I'm always here and ready to help if you need further assistance in reconciling your account, so leave a comment. Have a good one!