The IRS rejected my 1099 submissions because the address doesn't exactly match their records (includes 4 digits after ZIP) - QuickBooks is autocompleting the ZIP code?

Welcome to the Community!

I understand the importance of submitting 1099s to stay compliant and avoid related issues. I'll ensure you get the information you need to fix rejected forms.

To get this resolve, you must resubmit your 1099s with the updated information. 

Since the 1099 form was rejected due to the contractor's address doesn't match IRS records. The most common reason for this is an incomplete ZIP code, wrong state, or a non-US address.

Let's begin with voiding the 1099 forms that have been rejected by selecting Void forms from the 1099 filings tab. Next, you'll want to update the address to the correct one in the contractor profile and on the 1099 form. Since you've mentioned that the system is autocompleting the ZIP code, which makes the ZIP code incorrect, you'll want to turn off auto-recall to pre-fill transactions. See the steps below:

1. Go to the Gear icon and select Account and Settings.
2. From the Advanced tab, go to the Automation section and select the pencil icon.
3. Turn on Pre-fill forms with a previously entered content switch to enable auto-recall. Turn off the switch to deactivate the auto-recall feature.
4. Then, hit Save and Done to record your changes.

Please refer to this article for details: Use auto-recall to pre-fill transactions in QuickBooks Online.

After updating the form, you can proceed to Step 4 in this article to resubmit your forms: Fix rejected 1099 forms.

I'm leaving these articles if you want to print 1099s and access previously filed forms in QuickBooks:

• Print your 1099 and 1096 forms
• View your previously filed tax forms and payments

If you have clarifications, please comment below. I'm always around to assist you.

I've done all of that, and it's now been rejected 5 times.

I've tried all of that and it's now been rejected 5x. I've spent over an hour on the phone with customer support and they just regurgitate the info you've given me (again).

Hi there. We'll provide details on how to fix a rejected 1099 form inside QuickBooks Online (QBO).

First and foremost, know this isn't the experience we want you to have when using the program. Since you mentioned you already performed the troubleshooting provided by the previous representative and the issue persists, you'll need to contact our Customer Care Team. They can check your account in a secure space and determine why your 1099 keeps getting rejected. We'll write down the steps to get you going:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

See this page for more information: Contact Payroll Support.

We're also providing this handy article to help you keep track of your payroll activities inside the program: Year-end checklist for QuickBooks Online Payroll.

You can always visit us here in the Community if you need help handling 1099s or need assistance with your QuickBooks-related concerns. We'll be around to help you out again. Stay safe.

As stated, I've already spent hours on the phone with the customer care team (and on hold with the customer care team) without a solution being provided. 

I have also spent hours looking for the VOID button, trying to reach a human.  ARRRRGGHHH

Fixing this issue of not being able to void your rejected 1099s is our top priority, @djmjules. Let's connect you with the appropriate support to resolve this matter and get back to voiding your forms.

The steps below can guide you in reaching out to our phone support team to have a screen-sharing session and be able to find a resolution. Here's how:  

1. Go to the Help icon at the top right corner.
2. Select the Search tab and hit Contact Us.
3. Click the Ask about something else tab.
4. Key in your concern and hit Continue.
5. Choose a way to connect with us:
   • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert.

You can check out their support hours to determine their availability.

If you'd like to make modifications after you e-filed them, learn how to make corrections for 1099s in QuickBooks.

If you have additional concerns about your 1099s or other payroll forms, please click the Reply button below. We're committed to offering ongoing support.