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CColotti
Level 2

The new AMEX connection constantly shows new transactions but never actually lists them and the number grows daily.

 
6 Comments
CColotti
Level 2

The new AMEX connection constantly shows new transactions but never actually lists them and the number grows daily.

Ever since this forced the "new" Connection this constantly shows odd data as indicated below.  Tile says one transaction, ALL for reivew shows one, but nothing is in the table.  This all worked fine before the forced connection changes...  Something isn't right!

2020-05-28_11-44-21.png

 

MadelynC
QuickBooks Team

The new AMEX connection constantly shows new transactions but never actually lists them and the number grows daily.

I appreciate the details you’ve shared, @CColotti.


Currently, we’ve received a report about this new AMEX connection issue with QuickBooks. Our engineers are currently working on a fix. 


While this issue is under investigation, I recommend giving our Customer Care Team a quick call so you'll be added to our notification list of affected users.


Here's how to contact them:

 

  1. From the Help (?) icon, click Contact Us.
  2. Enter your concern about the AMEX bank connection in the field.
  3. Hit Let’s talk.
  4. Choose to Get a callback.

You can present this investigation number INV-46019 as a reference to the representative who will be assisting you. Once added, you'll get a notification via email when the update is available.


In the meantime, consider adding your transactions manually through the Web Connect process. You can check this article for more details: Manually upload transactions into QuickBooks Online.


You might also want to read this article to learn how to match bank transactions: Match, and Categorize your Bank Transactions in QuickBooks Online.


Thanks for your patience. Please know the Community has your back if you have any other questions. Take care.

CColotti
Level 2

The new AMEX connection constantly shows new transactions but never actually lists them and the number grows daily.

As of today now all I get is "There is trouble connecting to your bank"

 

QBO quality has gone so downhill in recent months, even today now I can't even get a tax return report to pull up in any web browser.....what are you people doing over there?  We are trying to run our businesses on this junk.

Kendra H
QuickBooks Team

The new AMEX connection constantly shows new transactions but never actually lists them and the number grows daily.

Good afternoon, @CColotti

 

Thanks for following up on this thread. 

 

There are several troubleshooting steps to try reconnecting your account, like using a private browser to help us determine if this a browser-related issue. To open access QuickBooks using a private browser, you may use either of these keyboard shortcuts: 

  • Google Chrome: press CTRL+Shift+N
  • Mozilla Firefox: press CTRL+Shift+P
  • Safari: press Command+Shift+N

 

If you're able to connect your bank account using a private browser, you can clear the cache off of your regular browser. 

 

If the issue persists, I recommend reaching out to our QuickBooks Online Support Team to check and investigate this further.

 

You can also refer back to this article as it has additional information with banking issues in QuickBooks Online: Troubleshoot issues with bank feeds

 

Feel free to comment below if you have any more questions. I'm always here to help. Have a safe and productive week ahead. 

CColotti
Level 2

The new AMEX connection constantly shows new transactions but never actually lists them and the number grows daily.

Tested with

 

Firefox

Safari

Chrome

Private/incognito on all

Mac app

 

Same result so it can't possibly be a browser issue.  The new AMEX connection has been nothing but crap since it was forced to be used.

 

Mark_R
QuickBooks Team

The new AMEX connection constantly shows new transactions but never actually lists them and the number grows daily.

I appreciate you getting back to us and performing the troubleshooting steps shared above, @CColotti.

 

At this time, our product engineers are still coordinating with American Express (AMEX) to get the connection fixed. Rest assured that they're diligently working for a fix.

 

In the meantime, you can consider adding your AMEX transaction manually as mentioned by my colleague above. For the detailed steps and information, feel free to check out this article: Manually upload transactions into QuickBooks Online.

 

Also, to ensure you'll get an update about the resolution status through email, I'd recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-46077.

 

You might want to read this article to learn how to match transactions: Categorize and match online bank transactions in QuickBooks Online.

 

Thank you for your patience while we work for a fix. Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

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