There is a month of payments made that is showing up on my bank statement, but not pulling into Quickbooks reconciliation. How do I fix that?

Glad to see you here, @monica29,

Let's make sure you're able to complete the reconciliation in QuickBooks. Normally, if these entries are added in the register, it should show up when you reconcile the account.

If it doesn't, double-check the register and see if they are accidentally marked as reconciled. Transactions with the R status will be excluded from the reconciliation.

To do that, follow the steps below:

1. From the toolbar, select Accounting menu then go to Chart of Accounts.
2. Locate the account and select View register to reveal the transactions.
3. Run through the list until you find the payments.
4. You will know once a transaction is reconciled when you see an R in the status column.
5. If it does, click the R until the status is blank.
   
6. Once done, go back to the Reconciliation page and you should be able to find them there.

I'm also adding a few related articles to guide you with categorizing your bank transactions:

• Categorize and match online bank transactions in QuickBooks Online
• Manually upload transactions into QuickBooks Online
• Undo and remove transactions from reconciliations in QuickBooks Online

Let me know how it goes. I want to make sure this is resolved, and I'll be right here if you need anything else. Have a lovely day!