You did the correct troubleshooting by making sure it had the correct account and date, SrM25.
When matching an uploaded receipt, QuickBooks will look for a corresponding transaction type, such as a check, an expense, or a bill payment.
Since you're unable to match it even after deleting and recreating the transaction, I recommend logging out of your account. Then, log back in using a different browser. QuickBooks works best with Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.
If you can't still match the transactions, it suggests a deeper technical error that's causing the issue. At this point, you've done everything a user can do. I recommend reaching out to our live support team. They can securely share screen with you to investigate and find out exactly why this specific transaction won't match.
Here's how to reach out to them:
- Click the Help menu in the upper-right-hand corner of QBO.
- Proceed to the Assistant tab.
- Type in "contact support" in the chat box and press Enter.
- Select Contact a human, then click Live Chat or Call me back.
- Type in a short description of your concern and click Continue.
- Choose between Callback or Chat.
Let me know if you have other questions for us.
